Mr Khan

Around 3.5 years of experience in Operations, Key Account Management, and Data Analytics across Oil & Gas, Healthcare, and Technology domains. Strong expertise in client management, workforce coordination, attendance governance, employee engagement, and operational excellence in hybrid environments. Previously served as Key Account Manager at Thyrocare Technologies, driving business growth and generating ₹3 million monthly revenue through effective client onboarding and account management.

Experienced in data analysis and reporting using MS Excel and Power BI, including dashboards, DAX, and data modeling.

Operation Lead at MINDSQUARE TECHNOLOGIES (2025-09 – 2026-05)

• Lead end-to-end operations for large Oil & Gas clients including Reliance Industries Limited (RIL) and Schlumberger (SLB).
• Manage and support a 65+ members, ensuring operational continuity, high employee engagement, attendance governance, SLA compliance, handling escalations, resolving concerns, and maintaining strong client relationships by regular on-site engagement.
• Leverage MS Excel and Power BI for Operational reporting, including attrition and historical attendance analysis, to support data-driven decision-making
• Prepare and present weekly and monthly Employee Engagement Tracker, MOMs, and Management presentations covering staffing, attendance, payments, training, and engagement metrics for RIL and SLB leadership.
• Drive Recruitment and Onboarding operations, including first-level screening, interview coordination, new joiner onboarding, HR induction, and Entry Permit (EP) Creation through portal
• Oversee attendance and billing control using Excel-based trackers, validating physical records, optimizing backup utilization to prevent billing loss, and coordinating documentation with Accounts and Operations leadership.
• Track and follow up on payments, POs, and compliance approvals, participating in client meetings

Operation Executive (Key Account Manager) at THYROCARE TECHNOLOGIES (2024-02 – 2025-07)

• Successfully managed big corporate alliances like McDonald's, Burger King, Taco Bell, TFS on pan India level as a Key Account Manager, generating revenue of ₹3 million per month. Utilized CRM tools and portals to manage client account.
• Handled pan-India operations for major clients such as McDonald's, coordinating with regional HR teams to process bulk employee data for fitness certification.
• Executed multi-channel coordination with Client (~50% email, 30% calls, 20% meetings) to ensure timely scheduling, issue resolution, and Resolving ticket-based issues within defined TATs
• Utilized PharmEasy portal, MS Excel, and Advanced Excel to manage employee data, allocate labs, track medical status, and share structured reports with clients.
• Prepared and shared daily, weekly, and monthly MIS reports (Utilized Power BI And Advanced Excel) with clients using Excel and Google Sheets for tracking progress and compliance.

Power BI Developer Intern at SMARTSYS INNOVATIVE TECHNOLOGIES (2022-08 – 2023-08)

• Utilized Power Query for data extraction, transformation, and loading (ETL) to ensure data accuracy and consistency across reports.
• Interpreted datasets (over 100,000+ records) to identify trends, sales patterns, and insights.
• Proficient in writing DAX functions and creating complex measures and calculated columns in Power BI for data aggregation, comparison, and conditional calculations

Bachelor of Computer Application in Computer Application – TILAK MAHARASHTRA VIDYAPEETH UNIVERSITY (2019-04 – 2022-07)