Mrinmoy Paul

I am a strategic Client Partner and business leader who helps enterprises convert growth objectives into measurable business outcomes through data, digital, and technology transformation. As a trusted advisor to C-suite and executive stakeholders, I align technology investments, delivery organizations, and operating models with revenue growth, operational excellence, and P&L goals.

My expertise spans strategic account management, portfolio expansion, product-led transformation, and executive relationship management. I drive business growth, strengthen customer partnerships, and deliver sustainable ROI through a balanced focus on client success, delivery excellence, and innovation.

Key Strengths

• Strategic Account Leadership: Build and grow executive relationships, driving account expansion, customer retention, and long-term value creation.
• Business & Delivery Excellence: Establish scalable operating models and governance frameworks that improve productivity, optimize costs, and enhance delivery performance.
• Data & Digital Transformation: Lead enterprise data modernization initiatives, enabling business agility through scalable data platforms, data products, and governance.
• Revenue & Portfolio Growth: Align technology and transformation investments with business priorities to accelerate growth and maximize ROI.

I bridge business strategy, customer advocacy, and technology innovation to deliver predictable, scalable, and sustainable business value.

Core Expertise: Strategic Client Partnerships • Account Growth & P&L Management • Enterprise Data & AI Platforms • Digital Transformation • MDM & Data Products • Delivery Excellence • Executive Stakeholder Management • Scalable Operating Models.

Client Partner at ANBLICKS (2026-05 – Present)

• Owns $21M portfolio across 15 accounts, delivering 15-25% YoY revenue growth
• Managed account P&L, pipeline, and forecasting; improved win rates of 35% and closed deals worth up to $4M TCV
• Built C-suite and executive relationships, driving 86% client retention through strategic governance and business reviews
• Led sales, pre-sales, solutions, and delivery teams to accelerate deal velocity by 20% and drive transformation programs
• Grown account revenue by 20–35% through consultative selling, upsell, and value-based commercial strategies
• Directed portfolio team, ensuring operational excellence, SLA compliance, risk mitigation, and high customer satisfaction
• Developed transformation roadmaps focused on ROI, TCO optimization, AI, Cloud, Data, and GCC initiatives
• Drove growth across CRE, Retail, and BFSI by aligning enterprise data, AI enabled solutions to business priorities
• Designed target billing models (Fixed Price, T&M, Outcome) for POD, BOT and Managed services improving margins by 22%
• Performed customer mining, stakeholder mapping, and impact analysis promoting collaboration and consistency

Senior Manager at TATA CONSULTANCY SERVICES (2022-05 – 2025-09)

Strategy and Accounts

• Defined enterprise transformation strategies, governance frameworks, and KPI models across $20M+ portfolios
• Built ROI/TCO-led business cases, securing executive approvals and accelerating transformation investments
• Shaped digital, MDM, CRM, and GCC (BOT/ABO) roadmaps for scalable business growth
• Established Digital CoEs and Six Sigma programs, improving efficiency by 25% and reducing defects by 30%
• Designed scalable operating models, workforce strategies, and delivery frameworks to support business expansion
• Built trusted CXO relationships, driving customer retention, renewals, account growth, strategic partnerships

Senior Manager at TATA CONSULTANCY SERVICES (2022-05 – 2025-09)

Revenue Growth and Client Engagement

• Owned $20M+ P&L, delivering 8-15% margin improvement through cost optimization and utilization management
• Led Hunter-Farmer motions, driving new logo acquisition, account expansion, upsell, and cross-sell growth
• Structured T&M, Fixed Price, and Outcome-Based deals, improving margins by 22% and accelerating revenue realization
• Converted 40% of qualified pipeline into revenue through consultative selling, solutioning and executive engagement

Senior Manager at TATA CONSULTANCY SERVICES (2022-05 – 2025-09)

Program Management

• Directed enterprise MDM, GCC setup and digital transformation programs valued at $10M+ with global stakeholders
• Implemented governance, RACI, KPIs, SLAs, dashboards, and risk frameworks, improving delivery visibility by 30%
• Managed large-scale global programs, ensuring on-time delivery, risk mitigation, and zero delivery disruption
• Led executive governance reviews and QBRs, improving CSAT/NPS by 15% and strengthening customer satisfaction
• Ensured delivery excellence through QC, compliance controls, operational governance, and value realization

Senior Manager at TATA CONSULTANCY SERVICES (2022-05 – 2025-09)

Team Collaboration & Leadership

• Built and led global teams of 100+ resources through workforce planning, upskilling, and performance management
• Drove cross-functional collaboration across sales, delivery, operations, and leadership teams to accelerate execution
• Served as a trusted advisor to CXOs and senior leaders, influencing transformation and scaling decisions
• Led change management and stakeholder engagement initiatives, improving adoption and organizational alignment
• Improved workforce mobility by 20% and reduced Opex by 25% through targeted talent development programs

Operations Program Manager at NETCRACKER TECHNOLOGY SOLUTIOns (2014-03 – 2022-04)

• Led product portfolios and Product Owners, embedding Agile and OKR execution to achieve 100% SLA
• Drove programs, Six Sigma initiatives, data strategy, RPA adoption, CSAT/NPS frameworks
• Managed enterprise data programs and multiple client portfolios, ensuring SOC/GDPR compliance
• Identified and mitigated resistance while coaching leaders to support teams through change
• Planned and executed BOT GCC transfers, enabling 100% FTE rebadging, seamless contract/IP handover
• Defined GCC talent strategy across lateral, campus, niche hiring, improving time-to-hire by 25%
• Integrate change and release management, avoiding large, bundled changes for review and approval

Product Manager at NETCRACKER TECHNOLOGY SOLUTIOns (2014-03 – 2022-04)

• Built CI/CD pipelines reducing release cycles by 35% and improving quality by 25%
• Implemented data security framework, IAM/PAM authorizations, ensuring compliance and data protection
• Standardized data management, security controls, and documentation to ensure compliance
• Integrated OCM activities into project timelines to align people and technical efforts
• Led Agile execution aligned to customer needs, accelerating MVP throughput and time-to-market
• Optimized ETL performance, resolving production issues and improving pipeline efficiency

Change Manager at NETCRACKER TECHNOLOGY SOLUTIOns (2014-03 – 2022-04)

• Develops the strategy, conducts impact assessments, and designs communication/training plans
• Managed change, release, and incident processes ensuring operational stability

IT Analyst at FLSMIDTH (2012-08 – 2013-12)

Client Associate at DELL (2011-03 – 2012-08)

Change Specialist at SEVEN SEAS SOLUTIONS (2007-08 – 2011-03)

MBA in Global Leadership & Strategy – Deakin University (2023)

B.E in Industrial Engineering – VTU (2007)