Mrunal Kulkarni

Senior Business Analyst / Product Owner with 7 years of experience driving agile product delivery and end-to-end user journeys — translating business requirements into user stories, acceptance criteria, and delivery milestones in close partnership with engineering and design teams. Proven track record in product roadmap execution, sprint execution, backlog prioritization, and stakeholder management across cross-functional teams. Skilled in data-driven decision making using analytics and customer feedback loops, with hands-on experience in cloud data migration, platform integrations, and AI-driven process optimization.

Senior Business Analyst - SG Analytics Pvt Ltd (Straive.ai) - Pune, MH, India

(2022-05)

Project 1 – Clarity SSI: Partnered with the US client team to define and deliver high-level US Healthcare Insurance Letters using a custom application, owning requirements through to delivery milestones. Led the team in building multilingual letter components, integrating them into high-level designs and improving end-to-end user experience consistency across multiple clients. Drove in-depth gap analysis to identify process inefficiencies and automation opportunities, contributing to 10% in annual cost savings.

Project 2 – BNYM: Owned requirements gathering and documentation for a database migration initiative, translating business needs into technical mapping templates for the engineering team; supported query resolution and stakeholder communication throughout delivery. Led cross-functional collaboration to ensure a seamless, zero-data-loss migration for 500,000+ customer records, aligning product decisions with technical feasibility and scalability. Served as lead BA on migration of mainframe components to a new database system — built mapping templates, defined standardization rules for client data, prepared use cases from QA data, and drove testing across stage and production

• Platforms & Tools: Microsoft Suite, MS Visio, DBeaver, SQL, ClickUp, Jira, Confluence

Business Analyst - Datafortune Software Solutions Pvt Ltd - Pune, MH, India

(2020-10 - 2022-05)

Delivered Business Intelligence/Data Analytics projects on Microsoft Azure with onshore and offshore teams in an agile delivery model, supporting sprint execution and iterative releases. Acted as liaison between business stakeholders and the technical team, translating business requirements into detailed documentation to ensure accuracy in feature implementation. Improved cross-functional communication and supported senior managers/leads in backlog prioritization and task implementation.

• Led requirements gathering and user journey design for a new analytics dashboard, using data-driven decision-making to drive an 8% increase in customer conversion rates.
• Identified and implemented process improvements that reduced operational inefficiencies by 13%, contributing to significant cost savings.
• Built a comprehensive stakeholder dashboard suite using Power BI, consolidating 7 disparate reporting systems and driving a 20% increase in self-service analytics adoption within 90 days.
• Coordinated user acceptance testing and release readiness activities, decreasing post-deployment production issues.
• Platforms & Tools: Microsoft Suite, MS Visio, Power BI, Microsoft SQL, ADF, Azure AI/ML Studio

Business Analyst - Techechelons Infosolutions Pvt Ltd - Pune, MH, India

(2019-07 - 2020-10)

Elicited and translated client requirements into user stories and business requirement documents for web development projects, preparing supporting presentations and proposals. Facilitated gap analysis and brainstorming sessions with the development team to align product decisions with technical feasibility.

• Collaborated with the UX team to redesign the customer checkout journey based on user feedback analysis, improving UI/UX and driving a 12% increase in conversion rates.
• Analyzed customer journey maps to identify key pain points, delivering UI/UX improvements that improved client retention rates by 5%.
• Performed user acceptance testing and ensured smooth, reliable deployments.
• Platforms & Tools: Jira, MS Excel, PowerPoint, Word, WordPress, Balsamiq, Power BI Desktop, MS SQL

MBA - Business Analytics - BITS Pilani (2024-04)

BE - Instrumentation & Control - AISSMS's IOIT, SPPU University (2019-05)