Ms. Prateeksha Thakur
Soft Skills Trainer
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About
I am a highly experienced and motivated Soft Skills Trainer with over 3 years of experience in the field. I am passionate about helping people develop their interpersonal and communication skills while supporting their personal and professional growth. I have extensive experience in delivering engaging training sessions and workshops on leadership, teamwork, problem-solving, presentation skills, customer service, and communication.
I am experienced in creating learning materials, assessing training initiatives, and delivering high-quality, interactive, and effective learning experiences for diverse audiences.
Experience
Academic Advisor cum Marketing Executive - Ajeenkya D Y Patil University (ADYPU) - Pune
(2024-01)
- Handling admission inquiries and student counseling.
- Worked closely with the placement team regarding employability initiatives and placement support.
- Conducted soft skills and management subject sessions for students.
- Supported university marketing and engagement activities.
- Worked as faculty for online distance learning content creation and recordings.
Relationship Manager – Branch Operations - ICICI Bank
(2023-01 - 2024-12)
- Managed customer relationships and branch operations.
- Handled walk-in customer support and service requests.
- Developed strong communication and client management skills.
Guest Service Assistant – Ground Operations - Air Asia India Pvt. Ltd.
(2016-01 - 2023-12)
- Handled passenger services, customer support, and VIP handling.
- Conducted training sessions as CAT Trainer for Guest Services.
- Managed customer service operations during irregular flight situations.
- Recognized for excellent teamwork and customer service.
Education
PhD - Marketing Management - ADYPU, Pune (Pursuing)
PGDM - Marketing - NMIMS, Pune (2021)
BBA - MES College, Goa (2016)
HSSC - Navy Children School, Goa (2013)
SSC - Navy Children School, Goa (2011)
