Ms. Prateeksha Thakur

I am a highly experienced and motivated Soft Skills Trainer with over 3 years of experience in the field. I am passionate about helping people develop their interpersonal and communication skills while supporting their personal and professional growth. I have extensive experience in delivering engaging training sessions and workshops on leadership, teamwork, problem-solving, presentation skills, customer service, and communication.

I am experienced in creating learning materials, assessing training initiatives, and delivering high-quality, interactive, and effective learning experiences for diverse audiences.

Academic Advisor cum Marketing Executive - Ajeenkya D Y Patil University (ADYPU) - Pune

(2024-01)

• Handling admission inquiries and student counseling.
• Worked closely with the placement team regarding employability initiatives and placement support.
• Conducted soft skills and management subject sessions for students.
• Supported university marketing and engagement activities.
• Worked as faculty for online distance learning content creation and recordings.

Relationship Manager – Branch Operations - ICICI Bank

(2023-01 - 2024-12)

• Managed customer relationships and branch operations.
• Handled walk-in customer support and service requests.
• Developed strong communication and client management skills.

Guest Service Assistant – Ground Operations - Air Asia India Pvt. Ltd.

(2016-01 - 2023-12)

• Handled passenger services, customer support, and VIP handling.
• Conducted training sessions as CAT Trainer for Guest Services.
• Managed customer service operations during irregular flight situations.
• Recognized for excellent teamwork and customer service.

PhD - Marketing Management - ADYPU, Pune (Pursuing)

PGDM - Marketing - NMIMS, Pune (2021)

BBA - MES College, Goa (2016)

HSSC - Navy Children School, Goa (2013)

SSC - Navy Children School, Goa (2011)