Mubarak Basha S (‫مبارک پاشا‬‎)

Results-driven Sales Trainer and Learning & Development professional with 5+ years of experience in sales training, capability development, coaching, and retail operations. Proven expertise in designing and delivering product, sales, onboarding, and induction training programs, mentoring junior trainers, and improving frontline sales performance through data-driven coaching and KPI analysis. Experienced in leading trainer teams, developing learning content, conducting Train-the-Trainer (TTT) sessions, and collaborating with cross-functional stakeholders to drive business growth.

Proficient in MS Excel, PowerPoint, CRM, performance management, and training effectiveness measurement.

Core Sales Trainer - FRQ Bro Pvt Ltd - OPPO - Vellore, TN

(2023-10 - 2026-04)

• Delivered end-to-end sales, product, and capability training to improve business performance.
• Led and mentored a team of 3 Sales Trainers for consistent training delivery.
• Designed and facilitated New Consultant Training (NCT), induction, and onboarding programs.
• Coached junior trainers to enhance training and learner engagement.
• Conducted classroom, field coaching, and role-play sessions to strengthen sales skills.
• Improved low-performing OECs through data-driven coaching and development plans.
• Tracked training effectiveness, certifications, and KPIs using advanced MS Excel.
• Developed training content, assessments, and certification programs aligned with business goals.
• Partnered with sales leaders and store managers to identify and close capability gaps.
• Measured learning outcomes using assessments, feedback, and performance metrics.
• Served as Lead Core Trainer, driving trainer development and knowledge-sharing initiatives.
• Cordinator of Regional Videography Contest Coordinator editing, organizing, and managing for ensure successful & smooth execution.

Assistant Manager - Sales & VM - Van Heusen & Allen Solly - Vellore, TN

(2021-03 - 2023-09)

• Identified new market opportunities to expand the customer base.
• Led and motivated sales associates to achieve sales targets.
• Managed a high-performing sales team across diverse experience levels.
• Maintained visual merchandising standards to maximize product visibility and sales.
• Mentored junior sales representatives on best practices and sales techniques.
• Managed bills, vouchers, and expense claims for accurate brand reimbursements.
• Collaborated with cross-functional teams to execute promotional campaigns and sales initiatives.

Administrative Assistant - Marine Infrastructure Developer Pvt Ltd (Adani Ports & Logistics) - Chennai, TN

(2020-01 - 2021-01)

• Processed purchase orders, invoices, and reimbursements with accuracy and timeliness.
• Maintained office equipment and software to ensure operational efficiency.
• Managed office supplies inventory while optimizing stock levels and costs.
• Coordinated office events and managed logistics for successful execution.
• Supervised and mentored junior administrative assistants.
• Managed phone calls, emails, and inquiries with prompt customer service.
• Scheduled meetings, appointments, and travel arrangements for management.

B. Tech - Information Technology - Madha Institute of Engineering & Technology (2021 - 2024)

Diploma - Computer Engineering - Sri Venkateswara Polytechnic College (2016 - 2019)

SSLC & HSS - Voorhees HSS (2016 - 2016)