Mubeen S

Result-driven Senior Business Support Executive with over 13 years of cross-functional experience across customer service, business operations, human resources, administrative support, and payment coordination. Adept at leveraging advanced Excel functionalities, VLOOKUP, HLOOKUP, and pivot tables to drive data analysis, generate actionable business reports, and streamline daily operations. Recognized for strong team coordination, strategic problem-solving abilities, exceptional communication skills, and a committed approach toward delivering quality-centric organizational solutions.

Senior Support Executive - Computer Age Management Services (CAMS) Pvt. Ltd. - Chennai

(2014-10)

• Oversee and streamline daily business support operations to ensure seamless institutional delivery and processing.
• Manage critical customer queries and grievances, maintaining elevated resolution rates and service quality.
• Utilize advanced Excel analytics to prepare detailed operational performance and business intelligence reports.
• Coordinate systematically with cross-functional internal teams to align workflows and minimize processing turnaround times.

Executive (Work From Home) - Lifecell International Pvt. Ltd.

• Executed comprehensive client KYC verifications, maintaining meticulous documentation compliance and data integrity standards.
• Managed robust backend operations and direct client communication channels to facilitate onboarding and post-onboarding support.

Customer Support Executive - HDB Financial Services Pvt. Ltd.

• Delivered client-facing customer service, troubleshooting operational bottlenecks and providing decisive issue resolutions.
• Ensured continuous high standards of customer retention and satisfaction through diligent query tracking and professional relationship management.

Payment Coordinator (Work From Home) - HCL GUVI Geeks Network Pvt. Ltd.

• Supervised multi-channel payment processing workflows, performing routine ledger reconciliations and financial verification checks.
• Coordinated proactively with corporate and retail clients to track pending invoice approvals, payments, and financial timelines.

Associate HR Manager - Workfreaks Corporate Services Pvt. Ltd.

• Led immediate end-to-end talent acquisition and full-cycle recruitment processing for cross-departmental hiring requirements.
• Managed core HR documentation, structured employee relations, and delivered comprehensive onboarding support to incoming talent.

MBA - HR - University of Madras (2014)

B.Com - General - JBAS College for Women (2012)

HSC - N.K.T. National Girls Higher Secondary School (2009)

SSLC - N.K.T. National Girls Higher Secondary School (2007)