Muhammad Ajhaz

Detail-oriented business operations professional (BBA, Kannur University) with hands-on experience in account review, data validation, record maintenance and issue follow-up. Processed 10,000+ records at 99.9% accuracy and built Excel-based tracking and reporting systems. Currently a Junior Associate at Guidehouse, recognised as a top performer in training, reviewing accounts, resolving open items and keeping audit-ready records while meeting productivity and quality targets.

Former

Co-Founder and Head of Finance of a nutrition startup, preparing budgets, reports and presentations for leadership. Skilled in Excel and Tableau, with strong analytical, written and verbal English communication. Uses generative AI tools (ChatGPT, Claude, Gemini, Copilot), learns new CRM tools such as Salesforce quickly, and is flexible for evening calls (8-11 PM IST) and shift timings.

Junior Associate at Guidehouse (2026-08 – Present)

• Top performer in Guidehouse onboarding training, then moved into live US healthcare billing
• Review customer accounts end to end, validate the data and take the right action for each scenario (pending, rejected, denied or underpaid claims), keeping account records accurate and up to date
• Follow up with US insurance payers by email (Microsoft Outlook) and phone across time zones, tracking each open item through to resolution and keeping an audit-ready record of every interaction
• Improved productivity by working multiple accounts in parallel: placed long-hold payer calls (2+ hours) on mute and used the wait to connect other payers, earning appreciation for efficient time use
• Handle confidential patient and financial data with discretion, following process and compliance requirements while meeting productivity and quality targets
• Use generative AI tools (ChatGPT, Claude, Gemini, Copilot) to draft communication, structure follow-ups and organise daily tasks while meeting accuracy and quality targets

Co-Founder & Head of Finance at Abizen Nutrition Pvt Ltd (2024-09 – 2026-05)

• Worked directly with the founders on management, planning, budgeting and forecasting, supporting investment and scaling decisions
• Coordinated with leadership, vendors and investors, and planned travel and budgets for business trips and competitions at IIT Bombay and IIT Roorkee
• Took part in funding discussions; prepared financial reports and presentations for leadership to tight deadlines
• Designed and implemented cost-saving strategies that improved operational efficiency and reduced expenses
• Used AI tools (ChatGPT, Claude, Gemini, Copilot) to streamline research, documentation and team communication

Sales Representative at Flying Machine (2023-04 – 2023-07)

• Exceeded monthly sales targets by up to 15% through clear communication, relationship building, and upselling
• Built and maintained relationships with 200+ customers, consistently achieving high customer satisfaction scores

Freelance Data Entry Operator at Self-Employed (2020-12 – 2021-12)

• Processed and maintained 10,000+ records with 99.9% accuracy for multiple small business clients
• Delivered timely, error-free data uploads while managing several client projects concurrently
• Built an Excel-based tracking system for client reporting and workflow management

Programme Organiser at Kannur University (BBA Department) (2023 – 2023)

• Planned and coordinated five academic programmes: Management Aptitude Test, mock interviews, quiz competition, startup pitch competition, and business seminars
• Managed scheduling, participants, and logistics for each event, ensuring smooth delivery to a department-wide audience

Bachelor of Business Administration (BBA) – Kannur University (2023 – 2026)

Higher Secondary (Class 12) in Commerce – Kerala Board of Public Examinations (2021 – 2023)

Secondary School (Class 10) – CBSE (2021 – 2021)