Clinic Manager - Eve Medical centre - Muscat, Oman
(2022-12 - 2025-09)
Business Development Manager - Eve Medical centre - RAK, UAE
(2022-07 - 2022-12)
Cluster Manager - Operations - Vijaya Diagnostic Centre Ltd - Hyderabad
(2020-10 - 2022-05)
- Manage end-to-end Cluster operations.
- Responsible for all compliance and MIS reporting for the Cluster.
- Responsible for all the documents related to Stock movement, Staff Movement, Outsourced employee's attendance, Generator maintenance etc.
- Responsible for maintenance and upkeep of all equipment and inventory and Centre infrastructure
- Monitoring the productivity of Radiologists/ Cardiologists to ensure the Reports are sent within the TAT
- Managing Patient compliance feedback related issues and doing root cause analysis & corrective & preventive action for improving the patient services
- Lead a large team of medical and non-medical professionals to deliver best quality customer experience.
- Responsible for timely staffing for all Centre level positions, and to utilize manpower effectively to result in business outcomes
- Accountable for compliance of all quality standards for their respective clusters
- Controlling pilferage of consumables and stock optimization at every Centre
- Any Maintenance related concerns to be addressed on top priority
- Should be vigilant of any financial leakages at the Centre level
- Internal Stake Holder Management: Coordination with different stake holders for smooth running of day-to-day operations.
- Vendor Management: End to end responsibility of staffing and optimum utilization of third-party manpower.
Administrator - Western Electrical Works - Kerala
(2017-03 - 2020-09)
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Carry out clerical duties, including answering phones and preparing documents
- Answering incoming calls; taking messages and redirecting calls as required
- Dealing with email enquiries
- General office management such as ordering stationary
- Organizing travel and accommodation for staff and customers
Assistant Clinic Manager - Cloudnine Hospital - Bangalore
(2015-09 - 2017-02)
- Monitoring, Analyzing & Supervising the day-to-day operational activities and coordinate with workflow of all the departments based on / followed by standard operative procedure (SOP) of the Hospital to ensure the smooth running of the center.
- Heading a team of 25 to 30 professionals which includes nurses, pharmacy, lab & scan executives, guest relation executives & other support staffs (security & housekeeping).
- Review existing process and make necessary changes to support for the better clinical and administrative performance.
- Manage the hospital facilities, equipment, supplies, personal and resources in relation to provide high quality patient care.
- Supervise all activities of the department and take the corrective actions to solve the departmental issues.
- First point of contact between the customer and the hospital wherein the prime responsibility was making the customer aware about the services, details about the panel of doctors & various facilities provided by the hospital.
- Draw-up schedules of residence doctors, visiting consultants and allied medical staffs, and address their specific needs and ensure that they can perform their primary duties to look after patients professionally and effectively.
- Maintain cordial relation with customers and handling customer grievances.
- Supervising proper maintenance & availability of medical & non-medical equipment's
- Maintained a detailed database of the customers/population and with proper study & interpretation identifying the target group/market.
- Identifying the potential customers, approaching them, and communicating the different services offered by the hospital suiting their requirement.
- Managing the petty cash expenses on a day-to-day basis.
- Strict adherence to the SOP thus ensuring zero aberration from the standards and maintaining quality at all levels.
- To institute and effective grievance redressal system both for employees and the patients
Senior Business Operations Executive - Tech-Med Healthcare (p)Ltd
(2014-12 - 2015-08)
- Manage data in spreadsheets and maintain MIS reports
- Responsible for timely staffing for all centre level positions and ensure the optimum manpower utilization
- Maintain the adequate and sufficient inventory supplies to meet day to day business operations
- Monitoring and tracking of radiologist productivity to ensure the maintenance of standard reports TAT
- Managing the petty cash expenses on day-to-day basis
- Audit and review the procedures to ensure the proper doctors pay for on called radiologist
