Muhammed Vdk

Aviation ground operations professional with proven experience in airport handling, passenger service, and logistics coordination, delivering safe, efficient, and customer-focused operations in fast-paced environments. Skilled in check-in procedures, baggage handling, and airline coordination, with strong compliance knowledge, communication abilities, and commitment to enhancing passenger experience and operational efficiency.

Ground Staff - Cochin International Airport - Kerala

(2024-02 - 2025-12)

• Executed passenger check-in, boarding coordination, and departure procedures while ensuring strict adherence to airline policies, safety regulations, and operational timelines within a high-volume international airport environment.
• Coordinated baggage handling processes, ensuring accurate tagging, sorting, and timely transfer while minimizing mishandling incidents and maintaining compliance with aviation safety and security standards.
• Collaborated with airline teams, security personnel, and ground operations staff to streamline workflows, reduce turnaround times, and enhance overall airport operational efficiency during peak travel periods.
• Assisted passengers with inquiries, special service requests, and travel documentation, delivering professional customer service while maintaining a calm and efficient approach in high-pressure situations.

Customer Service Associate - Reliance Industries - Kerala

(2022-01 - 2023-11)

• Delivered high-quality customer service by addressing inquiries, resolving complaints efficiently, and ensuring a positive customer experience aligned with company service standards and operational policies.
• Managed daily customer interactions, maintained accurate records, and ensured proper documentation of transactions to support smooth business operations and effective service delivery.
• Coordinated with internal departments to resolve service issues promptly, improving customer satisfaction and maintaining consistent communication across teams for efficient problem resolution.
• Assisted in sales support activities, including product guidance and service recommendations, contributing to improved customer engagement and achieving departmental performance targets.

Bachelor of Business Administration - BBA - Swami Vivekananda University (2026)

Diploma in Airport & Airline Management - Airport & Airline Management (2023)

Higher Secondary Education - Kerala Board (2020)

SSLC - Kerala Board (2017)