Muhsin N P

Results-driven IT professional with 10 years of experience in the IT domain, specializing in System Administration, ERP Functional Consulting, and IT Infrastructure Management. Experienced in managing enterprise IT infrastructure, network operations, system support, troubleshooting, security coordination, and business-critical IT services. Completed training in CCNA, CCNP, Palo Alto, and FortiGate with strong knowledge of routing, switching, firewall management, network security, VPNs, and troubleshooting.

Adept at collaborating with cross-functional teams, vendors, and end users to deliver reliable and secure IT solutions. Seeking a Network Engineer role to leverage extensive IT operations experience along with networking and security knowledge to contribute to organizational network performance, infrastructure reliability, and secure IT operations.

IT Infrastructure Manager at GULFTECH GROUP (2020-01 – Present)

• Managed IT infrastructure and ensured system reliability across multiple departments.
• Oversaw vendor relationships and negotiated contracts for IT services and support.
• Managed the installation, configuration, maintenance, and troubleshooting of network systems.
• Performed regular system audits to identify potential risks or vulnerabilities.
• Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
• Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
• Created detailed documentation outlining processes related to system administration tasks.
• Managed backup, user account and helpdesk systems.
• Evaluated organization's technology to recommend upgrades for hardware and software.
• Installed, tested and checked effectiveness of such security technologies as VPNs, firewalls.
• Facilitated regular audits to assess infrastructure integrity and compliance requirements.
• Developed and implemented infrastructure strategies aligned with organizational goals.
• Researched emerging technologies that could improve efficiency or reduce costs in existing systems.
• Evaluated vendor products based on features, cost, scalability, reliability.
• Trained staff members on various aspects of computer usage and software applications.
• Established service level agreements between internal teams and external partners.
• Supported firewall, VPN connectivity, antivirus, and basic network security operations.
• Coordinated ERP system support activities with functional and technical teams.
• Implemented preventive maintenance activities to minimize downtime and improve system reliability.

System Administrator at GULFTECH GROUP (2015-11 – 2019-12)

• Managed server performance and uptime across multiple environments.
• Provided technical support for hardware and software issues to staff.
• Documented system configurations and procedures for future reference.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Coordinated with third-party vendors for resolution of incidents or provisioning services.
• Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
• Trained junior staff on best practices in system administration tasks.
• Administered user accounts, permissions, and access controls, enhancing security and compliance.
• Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
• Provided technical support and training to users, improving system understanding and reducing support requests.
• Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Supported hardware installations and configurations for new systems.
• Maintained inventory of hardware assets including servers, laptops, desktops and software licenses.
• Created configuration guides for deploying new desktops and laptops.
• Conducted research on emerging technologies in order to identify opportunities for improvement.
• Submitted recommendations regarding infrastructure overhauls.
• Configured switches, routers, wireless access points according to best practices guidelines.

Master of Computer Applications in Computer Applications – Cochin University of Science And Technology (2014-04)

Bachelor of Science in Mathematics – Kannur University (2011-03)