Passenger Service Professional
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I am a motivated and well-presented passenger service professional with good knowledge of airport operations and customer service. I handle check-in, boarding, and baggage processes carefully, always making sure everything runs safely and smoothly. I communicate well with passengers and team members, stay calm under pressure, and solve problems quickly. I believe in being punctual, professional, and positive while giving every passenger a comfortable and pleasant travel experience.
Passenger Service Executive - Çelebi NAS Airport Services Pvt. Ltd - Chhatrapati Shivaji Maharaj International Airport (BOM), Mumbai
(2022-01 - 2025-05)
Over 3.5 years of hands-on experience in baggage handling and passenger services at one of India's busiest airports. Skilled in assisting passengers during check-in, boarding, and arrival, ensuring smooth coordination between airline and ground staff. Experienced in handling baggage operations, resolving customer queries, and maintaining airport safety and service standards. Recognized for professionalism, teamwork, and delivering high-quality customer support in a fast-paced environment.
Higher Secondary School Certificate - Namrata Acharya Jr College, Shelu (2017-02)
Secondary School Certificate - Sou. DNC Chhabada High School, Mahabaleshwar (2015-03)
