Mukesh Bhardwaz

ERP Implementation & Technical Support Professional with 2.5+ years of experience in school ERP implementation, client onboarding, user training, technical troubleshooting, and WordPress website administration. Experienced in implementing and supporting Student, Finance, HR, Payroll, Inventory, and other key modules. Skilled in ERP configuration, data migration, stakeholder management, and delivering excellent customer support.

Proven track record of driving successful ERP adoption and maintaining high client satisfaction.

ERP Implementation & Technical Support Executive at School Canvas (2023-12 – Present)

• Successfully implemented and supported school ERP solutions for multiple educational institutions across various regions.
• Managed end-to-end ERP implementation, including requirement gathering, system setup, configuration, user creation, role management, and data migration.
• Provided remote and on-site technical support for application, network, and hardware-related issues, ensuring minimal downtime and smooth operations.
• Delivered onboarding and training sessions for school administrators, teachers, accountants, HR teams, and management staff to ensure effective ERP adoption.
• Supported key ERP modules, including Student, Admission, Fee & Finance, HR, Payroll, Inventory, Examination, Library, Transport, SMS, Mobile App, and Parent Portal.
• Managed support tickets, troubleshot issues, and ensured timely resolution with high customer satisfaction.
• Coordinated with the development team for issue escalation, bug tracking, testing, and feature enhancements.
• Assisted schools in optimizing business processes and ensuring successful utilization of ERP features.
• Maintained implementation documentation, knowledge base articles, and client communication records.
• Built strong relationships with school stakeholders and ensured long-term client satisfaction.

Website & CMS Administration at School Canvas (2023-12 – Present)

• Managed and updated the company's WordPress websites, including content publishing, page updates, and website maintenance.
• Administered the Divi theme, configured plugins, and optimized website performance.
• Performed user management, content updates, and troubleshooting of website issues.
• Implemented basic SEO best practices and integrated tools like Google Analytics.

Bachelor of Technology in Computer Science and Engineering – Bakhtiyarpur College of Engineering (2019-09 – 2023-09)

Intermediate (PCM) – Patna Central School, Patna (2017-06 – 2019-05)

Matriculation – Patna Central School, Patna (2016-04 – 2017-06)