Mukesh Jha

A dynamic professional with 5 year of experience in Operation and 3 year of experience in marketing, business development. Presented the entire circular provided by the company time to time. Tapping and following the all Customer for the business and take the meeting every week and follow-up new customer. Solving the all Customer problems and meet the Customer Satisfaction.

S.A - ELECETY RUN (Surpassing)

(2023-12)

• All operational work done by me at ware house.
• All parcel delivery at a time by the delivery boy and follow up by me to the customer

Operation manager - Gravy Cart

(2018-03 - 2023-10)

• Meeting the 45-minute delivery standard
• Managing the dashboard and shopper APP to see what items have not been procured in a particular order and assigning the same to a different shopper.
• Conduct office management tasks.

Operation manage - GROFERS

(2015-04 - 2018-02)

• Meeting the 90-minute delivery standard
• Managing a multi-tiere a men compassing, Fulfillment Manager, Assistant station manager, Shoppers and delivery boys.
• Managing the dashboard and shopper APP to see what item shave not been procured in a particular order and assigning the same to a different shopper.
• Conduct office management tasks.
• Implement measure to provide motivation for employees.
• Over see customer service departments and assess that they are meeting customer satisfaction goals.
• Reviewcustomerreviewsandcustomerrelatedstatisticsandmanagingclient expectations, reporting, and invoice in

ASC Officer - SAI PRASAD GROUP OF COMPANIES

(2011-11 - 2015-03)

• Manage the all kind of operational work.
• Verify the all data to submit at the branch.
• Checking the all daily activities like ledger me an show much collection and daily expenses at branch.
• Knowing the problem facing by the Customer,Cashier,D.E.O, and try to solve it as soon as.
• After the end of day making the report(DSR) and send to territory manager ,area manager and the head office.

Sr. Sales Executive - A.K SYSTEM ENGINEERS PRIVATE LIMITED

(2008-06 - 2011-09)

• Visiting the Co-operates offices and give the presentation about the products,range,how to use the product and its capacity.
• Delivering the complete solution along with quotations of products.
• Managing Customers or Clients, Dealer,Sub-Dealer and Distributor.
• Building the long term working relationship with the organization for regular business.

PGDM/MBA - Marketing & Finance - Institute of Marketing & Management

B.COM (HONS) - Jamshedpur Co-operative College

I.Com - Mrs.K.M.P.M Inter College

Matric - Mrs.K.M.P.M High School