Mukesh Pal

I am a self-motivated Manager/Leader with 15+ Years of experience majorly in QA with some exposure to development, support, product management. An agile practitioner following Scrum Model with goal to deliver incremental value to customer.

SR QA MANAGER at SEROSOFT (2025-04 – 2026-07)

Team Size: 30

• Bought down the customer slippage from 300 to 100 by defining clear ownership between teams, tracing every slippage to regression TCs.
• Introduced Vibe QA tool in the team for Sprint TCs creation, resulted in sprint defect density increased from 0.003 to 0.02
• Created an API Automation Team and increased automation coverage from 0% to 40% (Java + RestAssured + TestNG)
• Introduced Load Testing for key customers before specific events to make sure system will withstand the load during registration/exam/marksheet activities.
• Conducted VAPT Testing by 3 party vendor and rollout for 50+ customers.
• Introduced cross module training for team members and eliminated dependencies of specific resources on specific module.
• Introduced weekly knowledge session for bugs that are closed as configuration issue.

ENGG. MANAGER at DELHIVERY (2022-07 – 2024-04)

Team Size: 22

• Bridged the gap between QA and Support Team, by biweekly production bug due to which defect leakage was reduced by 30%.
• Revamped new joinee on boarding plan which reduced the on boarding time from 60 Days to 30 days and increased the team productivity.
• Lead the Incident Management and Implemented the Release Rollback Notification, this has improved the application availability from 92% to 98%.
• Created a repository of 200+ knowledge base articles in confluence to help in early closure of issues without minimal involvement of senior team members.
• Written test automation script for UI Test Cases using Java + Selenium WebDriver + TestNG.
• Written API automation script for UI Test Cases using Java + RestAssured + TestNG.
• Contributed to Test Automation framework enhancements.
• Updated the Regression and Smoke test suite based on Google Analytics.
• Created 100+ alerts on log management tool Coralogix/Splunk and AWS CloudWatch ensure proactive monitoring and early issue detection.

MANAGER at APPDIRECT (2019-04 – 2022-05)

Team Size: 15

• Build a self-organized, empowered, productive, and engaged agile team from scratch and led the growth from 3 to 15 members
• Introduced Process Changes: Production Sandbox Testing by Product managers, Review Production bugs monthly
• Implemented monitoring and alert mechanism for Already Analysed error and document it.
• Took handover of QA from third party vendor and increased the automation coverage from 0% to 65%.
• Leveraged automation team of QA domain and helped multiple teams (Content, Support, Operation) to automate their repetitive processes.
• Started champion of the month program based on multiple criteria (bugs, test case automation, knowledge sessions, documentation)
• Developed test data management strategies, wrote a script to create, and clean the required data for every regression run, which reduces test failures caused by inconsistent data by 20%.
• Implemented Google Analytics to identify the Regression and Smoke test scenarios.
• Ensure seamless integration of test automation in CI/CD pipelines using Jenkins.
• Built The UI Test Automation framework using Java + Selenium WebDriver + TestNG from scratch and contributed to multiple enhancement overtime.
• Built The API Test Automation framework using Java + RestAssured + TestNG from scratch and contributed to multiple enhancement overtime.
• Established key QA metrics like defect density, automation coverage, defect leakage and use these matrices to optimize testing strategies.
• Implemented defect tracking and triaging using in Jira & Lead root cause analysis (RCA) sessions to prevent recurring issues.
• Own setup and maintenance of test environments, virtual machines, and cloud-based testing solutions to ensure stable, scalable, and efficient test execution platforms.

SR. AUTOMATION ENGINEER at APPDIRECT (2016-08 – 2019-03)

AUTOMATION ENGINEER at COGNIZANT (2014-04 – 2016-08)

QA ENGINEER at ACI WORLDWIDE (2012-09 – 2014-04)

TEST ANALYST at DELL SERVICES (2010-01 – 2012-09)

Grade 10 – Kendriya Vidhyalya, CBSE

Grade 12 – Kendriya Vidhyalya, CBSE

B.E. in Computer Science (2008)