SR QA MANAGER at SEROSOFT (2025-04 – 2026-07)
Team Size: 30
- Bought down the customer slippage from 300 to 100 by defining clear ownership between teams, tracing every slippage to regression TCs.
- Introduced Vibe QA tool in the team for Sprint TCs creation, resulted in sprint defect density increased from 0.003 to 0.02
- Created an API Automation Team and increased automation coverage from 0% to 40% (Java + RestAssured + TestNG)
- Introduced Load Testing for key customers before specific events to make sure system will withstand the load during registration/exam/marksheet activities.
- Conducted VAPT Testing by 3 party vendor and rollout for 50+ customers.
- Introduced cross module training for team members and eliminated dependencies of specific resources on specific module.
- Introduced weekly knowledge session for bugs that are closed as configuration issue.
ENGG. MANAGER at DELHIVERY (2022-07 – 2024-04)
Team Size: 22
- Bridged the gap between QA and Support Team, by biweekly production bug due to which defect leakage was reduced by 30%.
- Revamped new joinee on boarding plan which reduced the on boarding time from 60 Days to 30 days and increased the team productivity.
- Lead the Incident Management and Implemented the Release Rollback Notification, this has improved the application availability from 92% to 98%.
- Created a repository of 200+ knowledge base articles in confluence to help in early closure of issues without minimal involvement of senior team members.
- Written test automation script for UI Test Cases using Java + Selenium WebDriver + TestNG.
- Written API automation script for UI Test Cases using Java + RestAssured + TestNG.
- Contributed to Test Automation framework enhancements.
- Updated the Regression and Smoke test suite based on Google Analytics.
- Created 100+ alerts on log management tool Coralogix/Splunk and AWS CloudWatch ensure proactive monitoring and early issue detection.
MANAGER at APPDIRECT (2019-04 – 2022-05)
Team Size: 15
- Build a self-organized, empowered, productive, and engaged agile team from scratch and led the growth from 3 to 15 members
- Introduced Process Changes: Production Sandbox Testing by Product managers, Review Production bugs monthly
- Implemented monitoring and alert mechanism for Already Analysed error and document it.
- Took handover of QA from third party vendor and increased the automation coverage from 0% to 65%.
- Leveraged automation team of QA domain and helped multiple teams (Content, Support, Operation) to automate their repetitive processes.
- Started champion of the month program based on multiple criteria (bugs, test case automation, knowledge sessions, documentation)
- Developed test data management strategies, wrote a script to create, and clean the required data for every regression run, which reduces test failures caused by inconsistent data by 20%.
- Implemented Google Analytics to identify the Regression and Smoke test scenarios.
- Ensure seamless integration of test automation in CI/CD pipelines using Jenkins.
- Built The UI Test Automation framework using Java + Selenium WebDriver + TestNG from scratch and contributed to multiple enhancement overtime.
- Built The API Test Automation framework using Java + RestAssured + TestNG from scratch and contributed to multiple enhancement overtime.
- Established key QA metrics like defect density, automation coverage, defect leakage and use these matrices to optimize testing strategies.
- Implemented defect tracking and triaging using in Jira & Lead root cause analysis (RCA) sessions to prevent recurring issues.
- Own setup and maintenance of test environments, virtual machines, and cloud-based testing solutions to ensure stable, scalable, and efficient test execution platforms.
SR. AUTOMATION ENGINEER at APPDIRECT (2016-08 – 2019-03)
AUTOMATION ENGINEER at COGNIZANT (2014-04 – 2016-08)
QA ENGINEER at ACI WORLDWIDE (2012-09 – 2014-04)
TEST ANALYST at DELL SERVICES (2010-01 – 2012-09)
