Mukesh Pande

Results-driven professional with 7+ years at Amazon, progressing from Consultant to Abuse Prevention Investigator, Resolution Supervisor, Subject Matter Expert, Training Manager, and now Quality Analyst. Skilled in data mining and pattern analysis to surface process gaps, identify policy non-compliance and bad actors, and drive measurable improvements in operational quality. Strong background in team supervision, training and onboarding, and cross-functional problem resolution, combined with hands-on technical skills in SQL, Python, and dashboard development.

Quality Analyst - Amazon

(2024-10)

• Apply data mining techniques on large operational datasets to identify recurring patterns and root causes of business problems.
• Audit adherence to established process guidelines, flagging deviations and driving corrective actions.
• Identify bad actors and anomalous behavior within the system using data-driven investigation methods.
• Partner with business stakeholders to translate data insights into actionable quality improvements.

Training Manager - Amazon

(2023-01 - 2024-10)

• Designed and delivered training programs for new hires, guiding them through a structured 3-month path to graduation.
• Managed trainee performance and progress, ensuring readiness for independent role transition.
• Provided ongoing coaching and support to strengthen process knowledge and job-specific skills.

Subject Matter Expert - Amazon

(2021-12 - 2023-01)

• Served as the go-to expert on policies and processes for the abuse prevention team.
• Supported team members with complex case escalations and clarified process guidelines.
• Contributed to process improvement initiatives based on frontline case trends.

Resolution Supervisor - Amazon

(2020-12 - 2021-12)

• Supervised a team handling abuse prevention tickets, guiding them toward effective resolutions.
• Coached team members on problem-solving approaches to resolve complex cases.
• Monitored ticket quality and turnaround to ensure timely and accurate resolutions.

Abuse Prevention Investigator - Amazon

(2019-01 - 2020-12)

• Investigated cases of policy violation and platform abuse, applying established guidelines to reach fair resolutions.
• Analyzed account and transaction data to detect fraudulent or abusive activity.

Consultant - Amazon

(2018-10 - 2019-01)

Started career at Amazon supporting core operational processes and building foundational business knowledge.

Bachelor of Engineering - Mechanical Engineering - Nagpur University (2017)