Management Trainee - Genpact India Private Limited
(2022-11)
- Creating and issuing invoices to customers.
- Recording customer payments accurately in the accounting system.
- Maintaining customer account records and transaction histories.
- Reconciling accounts to ensure invoices and payments match.
- Monitoring outstanding balances and preparing aging reports.
- Resolving billing disputes by coordinating with customers and internal departments.
- Supporting month-end and year-end closing activities.
- Monitoring overdue accounts and identifying delinquent customers.
- Contacting customers through phone calls, emails, or letters to request payment.
- Sending payment reminders before and after due dates.
- Negotiating payment plans or settlement arrangements when necessary.
- Following up on broken payment promises.
- Escalating seriously overdue accounts to collection agencies or legal teams, if required.
- Maintaining records of collection activities and customer communications.
- Reducing bad debt by recovering outstanding payments efficiently.
Analyst Associate- Collection - R1RCM Global Private Limited
(2020-09 - 2021-06)
- Daily Accounts: Provide timely and effective support to customers via phone, emails.
- Issue Resolution: Resolve the query in daily manner and close every lead at day end.
- System Monitoring: Proactively identifying potential issues and implementing preventive measures to minimize downtime.
- Documentation: Create and maintain detailed records of customer and share medicals report to them
- Team Collaboration: Work closely with other support team members, sharing knowledge
Associate- Collection - Home Credit Pvt Ltd
(2017-02 - 2017-08)
- Planning & Scheduling: Organize daily/weekly collection plans, ensuring coverage of assigned areas.
- Monitoring & Reporting: Track collection progress, prepare reports, and update management on targets achieved.
- Stakeholder Engagement: Maintain good relationships with clients, vendors, or community members during collection.
- Problem Resolution: Handle disputes, address challenges in the field, and escalate issues when necessary.
