Manager – Admin. & Operations - Oasis Designs Inc. - New Delhi, India
(2026-07)
- Providing administrative support and HR for administrative staffing and alignments.
- Manage incoming emails and calls and administer correspondence as may be required.
- Coordinate internal and external communication and maintain schedules and calendar.
- Take minutes and draft/prepare correspondence, reports and documents.
- Prioritize inquiries and requests to ensure smooth day-to-day engagements.
- Make travel arrangements like travel tickets, hotel bookings and filing of travel expenses.
- Support internal and external events, workshops and issuing invites.
- Manage receipts, invoices and other related items and its filing into concur.
- Taking notes and formatting reports and material as per communication requirements.
- Maintain filing systems, client database and vendor catalogue library.
- Manage office supplies and operate standard office equipment for easier workflow.
- Handle incoming and outgoing postal mail and other essential material.
- Liaison with internal and external contacts to assist in the efficient running of the company.
- Track employee relations and correspondence; facilitate relationships by familiarizing with various life events (such as birthdays, and other major milestones).
- Complete assistance to the principals and the team.
Manager - Admin. & Client Relations - HKMT Acoustic Designs Pvt. Ltd. - New Delhi, India
(2006-09 - 2015-03)
- Primary point of contact for internal and external constituencies on all matters pertaining to the Office.
- General administrative tasks like managing daily office requirements.
- Planning, implementation, and coordination of the details of schedule of office operations.
- Handling business calls and responding to business mails.
- Scheduling business meetings, preparing the meeting agenda, sending materials for review prior to the meetings, providing needed background information.
- Arrange travel, booking flights, car rental and hotel accommodations.
- Organize and coordinate various other office meetings and staff get-togethers.
- Maintain and update employee records, as well as manage HR documents and internal databases.
- Assisting the management in the recruiting, hiring, and training of new employees.
- Provide effective support to senior management to enable them to devote time to their functional responsibilities.
- Provide continuity and coordination to ensure effective and efficient functioning of the office, providing information and coordinating with other departments.
Customer Care Executive - Convergys India Services (P) Ltd. - Gurugram, India
(2005-12 - 2006-04)
I was with the Citibank Card Activation Department. It was an America based Sales Process. My responsibilities include coordinating with customers and solving their queries. Informing them about the offers they can avail on their Citibank Credit Card. Understanding the requirements of the customer and making a sale on target basis.
Business Coordinator - TGS Holidays (P) Ltd. - New Delhi, India
(2005-03 - 2005-12)
- Comprehensive administrative support.
- Screening and processing of communication addressed to the company.
- Establishing, maintaining all database pertaining to the office.
- Co-ordination and follow up of information requested by other offices.
- Maintaining good customer relations with the organization.
- Arranging of necessary travel and hotel accommodation for customers.
Sales Executive - Samara India Bearing Pvt. Ltd. - New Delhi, India
(2003-04 - 2003-12)
- Proactively finding new business opportunities by cold calling.
- Demonstrating product value and benefits to potential clients.
- Handling objections, negotiating contracts, and closing sales to meet monthly targets.
- Maintaining existing client relationships for repeat business.
- Researching industry trends and competitor activity to adjust sales strategies.
Tele-calling Officer - Citicorp Credit Services (I) Ltd. - New Delhi, India
(2000-09 - 2001-04)
- Coordinating with Customers & Solving their queries.
- Reminding them about their payments due on their credit cards.
- Arranging for collecting payments in timely manner.
- Also responsible for the general handling of the incoming queries.
