Muktanand Gautam

Production Support Engineer with 2.2+ years of experience supporting enterprise Warehouse Management and Logistics applications. Experienced in Oracle SQL, PL/SQL, Linux, Incident Management, Root Cause Analysis (RCA), Application Monitoring, Production Issue Resolution, Database Troubleshooting, ServiceNow and JIRA. Skilled in production incident analysis, data fixes, log analysis, deployment validation, and ensuring SLA compliance.

Production Support Engineer - Espire Infolabs Pvt. Ltd.

(2022-10 - 2024-10)

Client: CEVA Logistics (France)

• Provided production support for enterprise Warehouse Management applications.
• Resolved production incidents using Oracle SQL, PL/SQL, Linux, and log analysis.
• Performed RCA and implemented permanent solutions.
• Developed SQL queries, procedures, functions, packages, and triggers for troubleshooting.
• Executed production data fixes and deployment validation.
• Managed ServiceNow/JIRA tickets within SLA.
• Collaborated with development, QA, infrastructure, and business teams.
• Maintained RCA and support documentation.

B.Tech - Computer Science Engineering - Technocrats Institute of Technology, Bhopal (2022)