Mulakala Bhavani

Salesforce Developer with 3 years of experience designing, developing, and implementing scalable CRM solutions using Salesforce Sales Cloud and Service Cloud. Strong expertise in Lightning Web Components (LWC), Apex, and REST API integrations. Proven ability to automate complex business processes, enhance system performance, and deliver secure, high-quality enterprise applications in Agile environments.

Software Engineer at Mogo Mantra India Pvt. Ltd. (2023-07 – 2026-03)

Software Engineer (Project: Client Problem Resolution & Corporate Function) at Truist (2025-03 – 2026-02)

Domain: Financial Services

• Developed responsive web components using LWC, implementing Decorators, Lightning Data Services (LDS), and Message Services (LMS) to optimise data handling and user experience.
• Involved in complex automated solutions using Flows and Apex Triggers to streamline business workflows, reducing manual data entry for case management.
• Engineered Entitlement Processes, Milestones, and SLAs to ensure strict compliance with financial service resolution timelines.
• Executed REST API Integrations to securely fetch and synchronise critical client data from external legacy systems, ensuring data accuracy across the enterprise.
• Managed complex security architectures by configuring OWD, Sharing Rules, and granular Permission Sets to protect sensitive financial data.
• Improved case resolution efficiency by optimising automation workflows, reducing manual intervention and enhancing SLA compliance

Software Engineer (Project: Reference Letters Automation) at Morgan Stanley (2023-10 – 2025-02)

Domain: Financial Services

• Developed a custom application to automate the generation of business-critical documents (Business Visa letters, Employee Reference letters), reducing HR manual processing time by 50%.
• Developed complex Apex Classes, Controllers, and Triggers to pull dynamic employee data across multiple record types, including active and terminated employee status.
• Configured a high-security data model using OWD, Field Level Security (FLS), and Sharing Rules to ensure sensitive HR data and personal identification were only accessible to authorised personnel.
• Managed the end-to-end delivery of features, including Code Reviews, Unit Testing (Apex Test Classes), and successful deployment to Production.
• Provided technical estimations and solution designs in an Agile environment, communicating directly with stakeholders to align technical deliverables with business requirements.

Master of Computer Applications in Computer Applications – Sri Padmavati Mahila Visvavidyalayam (2023)