Munibur Rehman

Seasoned Senior System Analyst with over 17 years of comprehensive experience in IT infrastructure management, system configuration, client-focused support, and cybersecurity across government and private sector projects. Adept at administering servers, networks, and workstations while monitoring system performance to proactively troubleshoot issues and ensure data security and integrity. Experienced in installation, configuration, and updating of hardware and software components, with responsibility for backup and recovery processes, license management, and providing user support and training on IT systems.

Demonstrates strong problem-solving capabilities, stakeholder engagement, and a commitment to operational excellence in high-pressure environments.

Senior System Analyst - MoSPI (Through Pioneer E Solutions Pvt. Ltd.) - Delhi, India

(2025-01)

• Provided L1/L2 technical support for desktops, laptops, printers, scanners, and other peripherals, prioritizing user support for workstations and improving system performance through proactive incident resolution and training on common IT procedures.
• Supported statistical software and tools such as SPSS, R, STATA, and Tableau for research analysts.

Senior System Analyst - MoSPI (Through SISL InfoTech Pvt. Ltd.) - India, United States

(2019-12 - 2025-01)

Key Contributions

• Oversaw installation, configuration, and regular maintenance of end-user systems and workstations using standardized procedures to improve system performance and reduce downtime.
• Troubleshot network issues related to TCP/IP and ensured secure data communication while monitoring system performance to maintain availability and integrity.
• Configured LAN setups, wireless devices, and security systems including CCTVs and conferencing equipment, and provided user support with focused training on best practices for secure and reliable connectivity.
• Participated in asset management, vendor coordination, and internal audits, and supported license management and backup and recovery documentation to strengthen data security and compliance.

System Engineer - Krishna Computer - Delhi, India

• Installed Windows OS across multiple versions (XP to 10) and managed remote desktop services for distributed workstations to streamline user support and reduce resolution times.
• Resolved hardware/software issues, ensured network stability, and supported backup and recovery operations to protect data integrity and sustain system performance under peak load.

Compositor/GraphicDesigner - NeWave eSolution Pvt. Ltd. - Delhi, India

• Specialized in Adobe Creative Suite for design and print.
• Delivered creative marketing collateral, UI layouts, corporate presentations, and branding assets.

System Engineer - Genx Technologies - Aligarh, India

• Delivered IT support for desktops/laptops, performed network configurations, and ensured system backups by implementing backup and recovery schedules that enhanced system performance and resilience.
• Handled hardware troubleshooting and peripheral setup for printers, scanners, and routers, providing user support and hands-on training for workstation users to improve first-call resolution.

Master in Computer Application - Computer Application - Sabarmati University (Formerly Calorx Teachers' University) (2009 - 2011)

Bachelor in Computer Application - Computer Application - Chaudhary Charan Singh University (2003 - 2006)