Munshi Zaheer Abbas

Results-driven Service Operations & Team Leader with 5.5+ years of experience in telecom and field service management. Skilled in team leadership, SLA improvement, CRM tools, and customer service.

Team Leader - Reliance Jio Infocomm Ltd.

(2023-03)

• Led 15+ technicians for FTTX & AirFiber installations
• Achieved 98% on-time service delivery
• Reduced customer complaints and improved escalation handling
• Awarded Best Team Leader (2022 & 2023)

Field Engineer & Backend Support - Bharti Airtel Ltd.

(2018-11 - 2023-03)

• Resolved 95% SLA-breach service requests
• Managed DSL to FTTH migrations
• Worked on CRM tools (TR69, HBCRM, ICRM)

B.Tech - ECE - Camellia Institute of Technology

Diploma - ETCE - Gobindapur Sephali Memorial Polytechnic