Munuswamy Neela

Technical Scrum Master and Agile Delivery Lead with 20+ years of software delivery experience, including 4+ years focused on Scrum Master and Agile leadership responsibilities across healthcare, life sciences, banking, and financial-services programs. Experienced supporting HIPAA-compliant EMR/billing systems, FHIR/HL7 integrations, Java/Spring Boot microservices, APIs, CI/CD, and data-heavy delivery. Improved sprint predictability from 58% to 87%, reduced cycle time by 35%, and enabled weekly deployments through disciplined planning, impediment removal, dependency management, and metrics-driven improvement.

Skilled in Jira, Azure DevOps, Power BI, SAFe, PI Planning, ROAM, WSJF, and distributed stakeholder coordination. Strong partner to Product and Engineering leaders; focused on predictable delivery, team health, and transparent executive reporting.

Senior Consultant | Scrum Master at Infosys (2022-05 – 2026-02)

Served as Scrum Master on a large-scale banking transformation program, facilitating Scrum ceremonies and coaching cross-functional teams on backlog refinement and release planning.

• Lifted sprint commitment reliability from 58% to 87% through improved planning discipline and close collaboration with Product, Engineering, QA, and DevOps.
• Enabled a shift from monthly to weekly deployments by championing CI/CD best practices and removing delivery impediments.
• Coached 2 cross-functional teams (25+ engineers) on Agile practice while staying close to technical delivery — supporting Java-based applications and API integrations.
• Used Jira, Azure DevOps, and Power BI to give leadership clear visibility into sprint velocity, cycle time, defect trends, and release health.
• Facilitated 40+ sprint retrospectives, turning outcomes into actionable improvement items (3–5 per sprint) with >80% adoption rate.
• Scaled Scrum across 2 cross-functional teams using SAFe, coordinating PI Planning, dependency mapping, and release alignment across India and UK stakeholders.

Senior Software Engineer | Scrum Master at SRS Infoway (2021-04 – 2022-05)

Led Agile delivery as Scrum Master, facilitating Scrum ceremonies and coaching cross-functional teams on backlog refinement, estimation, and release planning.

• Led regular retrospectives and converted insights into concrete actions, helping raise sprint commitment reliability from 60% to 85%.
• Partnered with engineering, DevOps, and architects to remove delivery bottlenecks, cutting cycle time by 35% and increasing deployment frequency from bi-weekly to weekly.
• Coached teams on Agile practice while supporting Java/Spring Boot microservices delivery, keeping one foot in the technical conversation.
• Built Power BI dashboards giving stakeholders visibility into velocity, burndown, and delivery health.

Technical Lead | Technical Scrum Master at Agastha Software (2003-06 – 2021-04)

Led architecture and development of HIPAA-compliant EMR/billing microservices using FHIR/HL7 and OAuth2/JWT security, guiding a team of engineers through design, development, and release cycles.

• Built Spring Boot services for patient, EHR, and billing workflows, cutting API response time by 65% while handling 10k+ daily transactions.
• Led a monolith-to-microservices migration using Spring Cloud/Boot, owning technical decision-making on system design, API integration, and code quality across multiple releases.
• Transitioned into Technical Scrum Master responsibilities in the final year, facilitating Sprint Planning, Backlog Refinement, and Retrospectives while bridging Agile delivery with engineering execution.
• Owned end-to-end design and development of core Java modules; mentored engineers on Java best practices, design patterns, and debugging, including early hands-on exposure to HL7/interoperability concepts.
• Partnered with Product and QA to translate healthcare business requirements into technical designs, improving delivery predictability and reducing rework.

Bachelor of Engineering in Production and Industrial Engineering – St. Peter's Engineering College, Anna University