Muralidharan C
AI-Enabled Customer Support Associate
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About
A BCA graduate with hands-on customer support experience and a growing specialization in AI prompt engineering, prompt design, and analytical problem-solving. Skilled in crafting structured prompts, testing AI outputs, refining response quality, and leveraging data-driven thinking to optimize AI-assisted workflows. Experienced in handling high-volume problem resolution, understanding user intent, and translating requirements into actionable solutions.
Seeking an AI Prompt Engineer role to contribute to building effective human-AI interaction systems.
Experience
Customer Support Associate at 24/7.ai – Optus Process (Present)
- Utilized AI-powered tools to analyze and resolve customer queries efficiently.
- Leveraged AI platforms to generate accurate responses and improve resolution speed.
- Managed high-volume interactions through AI-assisted workflows while maintaining service quality.
- Applied AI-driven insights to escalate complex cases and improve customer support processes.
Education
Bachelors of Computer Application – BMS College of Commerce and Management (2022-08 – 2025-07)
