Murtaza Boxwala

Dynamic and Result Oriented Finance Professional with over 16 years of experience in Finance and Banking. Thorough knowledge of market dynamics with insight into Shares, Equities and stock market; excellent Relationship Management skills, capable of combining strong business acumen with the ability to conceive profitable and efficient business solutions. Hands on experience in Billing & Invoicing.

Accounts

Payable and Accounts Receivable. Solutions oriented approach with excellent relationship management skills, successfully and consistently delivering the responsibilities of Revenue Generation, Profitability, Market Share expansion and Customer Satisfaction. Excellent leader and team builder who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action.

Superior communication and interpersonal skills able to influence people from diverse walks of life.

Client Manager - Noble Wallpapers Pvt Ltd

(2025-07)

• Client Management.
• Handling Accounts and stock on a daily basis.
• Query Management.
• Billing Management.

Senior Process Manager - eClerx Services Ltd

(2022-09 - 2025-06)

Managed Brokerage Support, Clearing and Exchange, and Agreement Management functions with responsibility for team leadership across multiple areas.

• Handling the monthly brokerage payments and receivables for OTC and LD Derivatives.
• Handling brokers and client queries through calls and mail on a regular basis.
• Broker and internal / external client escalations resolved in a timely manner.
• Audit Queries
• Billing for the month – Client billing.
• Target Achievement
• Working with Tech team for automation.
• Monthly Billing of USD 50 mn - Billing and Invoicing.
• Weekly and monthly deck preparation with updates for client and Stakeholder calls.
• Handling the team for 35 members including 3 Managers, 3 Asst. Managers and remaining Analyst and Senior Analyst while ensuring smooth operations and team development.
• Handling the monthly Invoice payments for Agent Banks and Nostro.
• Monthly Billing of USD 40 mn - Billing and Invoicing.
• GUA execution (Accounts, Rates & Legal)
• Liaising with client and broker for docs' execution.
• Query Resolution & Client Escalation.
• Handling the team for 10 members including 1 Asst. Manager and remaining Analyst and Senior Analyst while ensuring smooth operations and team development.
• Handling the team for 20 members including 2 Managers, 3 Asst. Managers and remaining Analyst and Senior Analyst while ensuring smooth operations and team development.

Lead – Client Retention - ItsACheckmate Inc

(2021-05 - 2022-07)

• Handling client retention and customer success for all the SMB clients for the firm. Regular interaction with the client over calls and google meet to understand their issues and queries. Post which liaising with the internal teams to have a resolution and making sure the client is satisfied with the services

Manager (Finance) - NOMURA PVT SERVICES LTD

(2017-04 - 2020-12)

Managed the OTC Brokerage and the Listed Team. OTC Brokerage was a payable process. Listed brokerage was a payable and receivable process.

• Handling the Client / Broker Queries to ensure smooth functioning of the process. Constantly in touch with the internal desk and stakeholders to ensure proper approvals are in place for any process-related issues.
• Investigating/ assessing customer needs and advising them objectively keeping in mind their risk appetite
• To make sure all the stakeholder mails and escalation mails are adhered too in a timely manner with adequate responses.
• Handling the Audit queries from the Internal and External Audit teams
• Working on Rate card model to reduce the cost for the company. Preparation of a weekly MIS to track the progress and submit the same to senior management
• Overlooking the monthly activities for the process and checking the AV process is in line and submitted within the timelines.
• Building a collaborative yet competitive environment among teams thus maximizing the learning experience of each team member and ensuring the development of team capabilities Implemented the Rhimme Reconciliation tool to automate the manual reconciliation process Implemented the New Peoplesoft tool for Broker Invoice database and Payments

Assistant Manager (Finance) - NOMURA PVT SERVICES LTD

(2015-04 - 2017-03)

• Managing the OTC and the Listed Derivatives team and also performing the Daily BAU.
• Monthly Account Verification process was done in line with the Ledger balances and given to the Manager for his check and approval on the Tool
• Handling the Monthly Brokerage Payments for both Listed and OTC brokerage process. Regular calls with Brokers and Clients to resolve the queries.
• Regular calls with internal Stakeholders and Traders for approvals.
• Make sure the daily brokerage process and deliverables are being done with due diligence.
• Broker and internal / external client escalations resolved in a timely manner.
• Audit Queries
• Billing for the month – Client billing.
• Target Achievement.
• Monthly Billing of USD 40 mn - Billing and Invoicing.
• Weekly and monthly deck preparation with updates for client and Stakeholder calls.
• Handling the team for 10 members including 1 Asst. Manager and remaining Analyst and Senior Analyst while ensuring smooth operations and team development.
• GUA execution (Accounts, Rates & Legal)
• Liaising with client and broker for docs' execution.
• Query Resolution & Client Escalation.
• Handling the team for 20 members including 2 Managers, 3 Asst. Managers and remaining Analyst and Senior Analyst while ensuring smooth operations and team development.

Senior Analyst (Operation) - NOMURA PVT SERVICES LTD

(2013-04 - 2015-03)

• Handling the daily BAU and making sure the Invoices are reconciled and put for payment monthly in order to reduce the outstanding.
• Weekly publishing the MIS for the management review. Helped in UAT testing for automation of Scanning of Invoices. Handling the Broker Invoices for Equity, Rates and FX.

Analyst (Operations) - NOMURA PVT SERVICES LTD

(2010-02 - 2013-03)

• Handling the Reconciliation of FX Broker Invoices.
• Maintain the daily Invoice count which the hit the Brokerage Mailbox.
• Scanning and indexing of broker invoices in SIMA tool.

Consulting (Finance) - CAP GEMINI CONSULTING INDIA PVT LTD

(2006-05 - 2008-08)

• Handling the monthly remittances and the allowances for the onsite employees.
• Looking into the queries raised by the employees.
• Managing the Per-Diem allowances which were to be given to the employees when they were travelling onsite for projects.

Assistant Manager (Stocks & Raw Material) - STAR DECORATIVE PAPER & ALLIED INDUSTRIES

(2004-11 - 2006-03)

• Managing the stock and inventory for the firm and making sure the system is updated with the latest detail and also providing a daily update to the management.
• Handling the transport queries.

Customer Service Executive (Finance) - ICICI ONE SOURCE

(2004-05 - 2004-10)

• Handling Business and Retail account client calls and answering their queries after they are being verified by the IVR process.
• Making sure there is no breach on the call in order to avoid negative marking on the call.

Masters in Business Administration - Symbiosis Institute, Pune (2013)

Masters in Commerce - University of Mumbai (2009)

Bachelors of Commerce - Mithibai Motiram Kundnani College of Commerce and Economics, Mumbai (2004)

Class XII - Mithibai Motiram Kundnani College of Commerce and Economics (2001)

Class X - Jasudben M.L. School, Mumbai (1999)