SERVICE COORDINATOR - OPTUM HEALTH AND TECHNOLOGY (INDIA) PRIVATE LIMITED
(2017-03)
- Responded to inbound calls and emails from clients seeking counseling, legal, and financial services.
- Collected and documented essential client information to assess needs and ensure accurate service.
- Scheduled appointments with appropriate internal teams based on client requirements and availability.
- Maintained confidentiality and adhered to data protection protocols.
- Provided empathetic and professional support to clients.
- Collaborated with service teams to confirm appointment details and follow-up actions.
- Utilized internal systems to log interactions and track appointment statuses.
INVOICING COORDINATOR - OPTUM HEALTH AND TECHNOLOGY (INDIA) PRIVATE LIMITED
(2019-05 - 2021-03)
- Match and validate invoices against the session data.
- Process Invoices for India, EMEA and China.
- Resolve invoice discrepancy and clear it for payment.
- Provide training for new team members.
- Conduct quality check on invoices processed by team members.
- Communicate process updates and challenges to team.
- Provide regular updates to Management.
- Take ownership for day-to-day activity issues.
TRAINING COORDINATOR - OPTUM HEALTH AND TECHNOLOGY (INDIA) PRIVATE LIMITED
(2021-03 - 2024-12)
- Arrange training sessions requested by clients.
- Maintain relationships with affiliate counselors and account managers.
- Confirm PO acknowledgement from vendors.
- Handle customer enquiries.
- Create PPT presentations for training sessions.
- Act as a bridge between clients and presenters.
AFFILIATE RECRUITER - OPTUM HEALTH AND TECHNOLOGY (INDIA) PRIVATE LIMITED
(2024-12)
- Expand affiliate network across cities in India.
- Assist with remuneration and pricing approvals.
- Onboard and manage affiliate relationships.
- Identify and recruit affiliates via online research and networking.
- Maintain strong affiliate relationships.
- Provide training and support to new affiliates.
- Resolve affiliate inquiries and maintain satisfaction.
- Oversee affiliate program lifecycle.
- Ensure long-term collaboration through communication and issue resolution.
