Muskan Chopra

Content moderation professional with proven track record of ensuring compliance with community standards and policies. Known for fostering collaborative work environment and consistently delivering results. Highly adaptable and dependable, with strong problem-solving and analytical skills that enhance team performance and meet organizational goals am a detail-oriented B.Tech graduate with strong programming skills in C, C++, and Java.

I have experience in the BPO sector and a background in project development.

BPO Executive - Logix technologies - Indore

(2022-07 - 2024-08)

• Managed customer inquiries and resolved issues, ensuring satisfaction and improving service quality.
• Conducted training sessions for new hires, enhancing team performance and knowledge retention.
• Utilized CRM software to track customer interactions, streamlining communication and follow-up processes.
• Collaborated with cross-functional teams to identify process improvements, increasing operational efficiency.

Content Moderator - Taskus - Indore

(2024-09)

• Reviewed and assessed user-generated content to ensure compliance with community guidelines.
• Collaborated with cross-functional teams to address content moderation challenges effectively.
• Utilized moderation tools to streamline content review processes, and enhance efficiency.
• Maintained high accuracy in identifying policy violations, contributing to a safer online environment.
• Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.

B. Tech - CS - RGPV (2021-05)

Higher Secondary School - Higher Secondary School (2017)