Muskan Chouhan

Committed to making every customer feel welcome, and assisting with any need. Proficient in project planning, scheduling, and oversight, with advanced expertise in customer relations and documentation.

Senior Associate- Operations - WNS Global Services - Indore

(2024-08 - 2025-04)

• Analyzed operational processes and implemented improvements to enhance efficiency.
• Provided excellent service and attention to customers when face-to-face or through phone conversations. Met the daily basis KPIs to provide customer support.
• Reviewed customer feedback regularly to identify opportunities for improvement in service delivery.
• Maintained positive working relationship with fellow staff and management.

Bachelor of Pharmacy - Pharmacy - IPS Academy, College of Pharmacy (2020-07 - 2024-07)

HSS (Class-12th) - Maa Umiya Patidar Girls' Higher secondary school (2018-08 - 2020-05)

10th Class - Kendriya Vidhyalaya, NHDC Narmada Nagar (2006-06 - 2018-04)