Muskan Fatmi

Managed front desk operations, including answering calls, scheduling appointments, and greeting patients. Developed efficient appointment scheduling system resulting in reduced wait times and improved patient satisfaction. Effectively resolved patient inquiries, providing accurate information and excellent customer service.

Hospital receptionist - Shankar jyoti netralaya patna - Patna

(2023-01 - 2025-01)

• Managed front desk operations, including answering calls, scheduling appointments, and greeting patients.
• Developed efficient appointment scheduling system resulting in reduced wait times and improved patient satisfaction.
• Effectively resolved patient inquiries, providing accurate information and excellent customer service.

OPD executive - ASG eye hospital

(2022-01 - 2023-01)

• Scheduling & Triage: Booking appointments, managing doctor schedules, and ensuring patients are seen in the correct order.
• Patient Coordination: Guiding patients between consulting rooms, labs, and pharmacies, and handling any inquiries or complaints.

Graduation - zoology honours - Purnia university (2024-01)

High school - AL shamsh milla college (2021-01)

Schooling - Azad academy (2019-01)