Customer Support
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Handled 80–100 customer calls daily at Skyline Telesolution, assisting customers with restaurant reservations, booking confirmations, and query resolution while maintaining professional communication. Achieved a 40–50% booking conversion rate by understanding customer requirements, recommending suitable reservation options, and providing quick and accurate support. Coordinated with customers and restaurant partners to manage seat availability, booking updates, cancellations, and last-minute changes, helping reduce booking issues and improve service efficiency.
Delivered high-quality customer service through effective communication, multitasking, and problem-solving skills, contributing to improved customer satisfaction and repeat inquiries.
Customer Support - Skyline Telesolution - Indore
(2026-04)
Handled 80–100 customer calls daily at Skyline Telesolution, assisting customers with restaurant reservations, booking confirmations, and query resolution while maintaining professional communication. Achieved a 40–50% booking conversion rate by understanding customer requirements, recommending suitable reservation options, and providing quick and accurate support. Coordinated with customers and restaurant partners to manage seat availability, booking updates, cancellations, and last-minute changes, helping reduce booking issues and improve service efficiency.
Delivered high-quality customer service through effective communication, multitasking, and problem-solving skills, contributing to improved customer satisfaction and repeat inquiries.
Customer Support Executive - Airvincible - Indore
(2025-02 - 2025-08)
Worked in the Swiggy Email Support Process at Airvincible, handling customer emails related to food quality issues, wrong item delivery, food spillage, delayed orders, and foreign particle complaints with professional communication. Investigated customer concerns by verifying order details and coordinating with internal teams to provide accurate and timely resolutions, ensuring a positive customer experience. Resolved genuine customer complaints by providing appropriate compensation such as refunds, replacements, or coupon codes according to company policies, helping maintain customer trust and satisfaction.
Managed high-volume email interactions efficiently while maintaining service quality, strong problem-solving skills, and customer satisfaction in a fast-paced support environment.
B.A - Bachelor Of Arts - D.P.Chaturvedi College (2018 - 2021)
