Muskan Rathod

I am a motivated and results-driven sales professional with experience in sales and client communication. I have strong skills in identifying customer needs, building relationships, handling client interactions, and achieving sales targets. I am confident in communication, negotiation, and maintaining positive customer relationships while working in a fast-paced environment. With a keen interest in digital marketing and business growth, I am eager to contribute my sales expertise

Online Chat Representative, BPO at Etech Services (2023-05 – Present)

• Handled customer inquiries through email and other communication channels in a professional and timely manner.
• Resolved customer concerns, complaints, and service requests while ensuring high customer satisfaction.
• Responded to customer emails, providing accurate information and effective solutions.
• Maintained detailed records of customer interactions and updated relevant systems.
• Coordinated with internal teams to address customer issues and ensure prompt resolution.
• Followed company policies, quality standards, and service-level agreements (SLAs).
• Managed multiple customer requests simultaneously while meeting productivity and quality targets.
• Demonstrated strong communication, problem-solving, and customer relationship management skills.

M.A in Political Science – Sikkim Manipal University (SMU) (2021)

B.A in Bachelor of Arts (Arts&Humanities) – Mohanlal Sukhadia University, Udaipur, Rajasthan

Class XII (2021)

Class X (2019)