Mustafa Hussain

Customer Care Executive | Voice & Non-Voice Process | Telecom Customer Service

Talent

Patel Nagar, DelhiMember since July 18, 2026

Customer ServiceVoice & Chat SupportQuery & Complaint ResolutionTelecom Product Knowledge (Recharge, Plans, Billing)Data EntryFast & Accurate TypingMS WordBasic ExcelCRM Record-KeepingTime ManagementMultitaskingTeam CollaborationActive ListeningAdaptability

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Customer ServiceVoice & Chat SupportQuery & Complaint ResolutionTelecom Product Knowledge (Recharge, Plans, Billing)Data Entry

About

Customer-focused fresher with hands-on experience in client communication, query resolution, and relationship management. Strong interpersonal and written communication skills, fast and accurate typing, and solid computer proficiency (MS Word, basic Excel, email, internet research). Comfortable with rotational/flexible shifts and target-driven environments.

Seeking a Customer Care Executive / Voice-Non-Voice Process role with a telecom company (Jio, Airtel, Vi) or a domestic BPO, handling recharge, plan, billing, and service queries. Fluent in Hindi and Urdu with working proficiency in English.

Experience

Customer Relationship Associate at Forever Living Products

Built and maintained customer relationships through professional, courteous communication.

Responded promptly to customer queries via phone and chat, providing accurate product details and resolving concerns.
Followed up consistently with prospects and maintained organized, up-to-date customer records — comparable to CRM data entry and record-keeping used in telecom customer care.
Strengthened communication, persuasion, and client-handling skills through daily customer interactions, building a strong foundation for voice and non-voice support roles.