Mustqeem Souadagar

Results-oriented professional with extensive experience in customer service operations and data management. Achievements include enhancing customer satisfaction and optimizing team schedules at Jubilant Foodworks while effectively managing high-volume inquiries. Holds a Bachelor of Computer Applications (BCA) and possesses strong technical skills in MS Power BI, Excel, HTML/CSS, and JavaScript.

Combines technical problem-solving abilities with effective customer communication to deliver high-quality service.

Guest Delight Associate at Jubilant foodworks ltd (2023-03 – 2023-12)

• Handled customer inquiries and order-related calls, ensuring timely and accurate information delivery to enhance customer experience.
• Managed daily operations to streamline service delivery, fostering increased customer satisfaction.
• Coordinated team schedules to optimise workforce productivity and ensure effective resource allocation.
• Ensured cleanliness of work areas and dining spaces by regularly cleaning and organising them.
• Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff.
• Completed work to agreed standards and specifications.
• Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
• Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.

Assistant (Verification Department) at Fives Digital (2021-02 – 2022-03)

• Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff.
• Completed work to agreed standards and specifications.
• Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
• Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.

BCA in Computer Applications – Nehru BBA and BCA College, Hubli (2026)

PUC in Science – Nehru Arts Science and commerce PU College (2023)

SSLC – Sardar Mehabub ali Khan English Medium School (2020)