Customer Support Engineer - Satrac Engineering Private Limited - Dobbaspet, Bangalore
(2025-02 - 2025-08)
Under the contract of Circutek, Domlur, Bengaluru
- Manage, configure, and maintain Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams and Intune.
- Account Management : Provisioning and Deprovisioning corporate and guest user accounts based on HR onboarding requests.
- Group & Access Administration : Creating and managing Security Groups and Microsoft 365 Groups and Assigning authorized users or groups to enterprise single sign-on (SSO) applications. Clearing blocked sign-ins and resetting Multi-Factor Authentication (MFA) registration methods
- Creating and setting up standard user mailboxes, resource mailboxes (meeting rooms and equipment), and shared mailboxes.
- Creating and managing Distribution Lists, Mail-Enabled Security Groups, and Microsoft 365 Groups
- Converting departed employees' mailboxes into shared mailboxes, removing licenses, and configuring automated out-of-office replies
- Manage shared mailboxes, distribution lists, transport rules, and connectors.
- Identity & Access Management : Administer Intune, implement conditional access policies, and manage user roles, licenses, and MFA.
- Monitor and manage the daily flow of device enrollment across Windows, iOS/iPadOS, macOS, and Android platforms
- Utilize remote operations via the console to wipe, retire, restart, or lock misplaced or compromised corporate assets.
- Security & Compliance: Apply data protection policies, implement DLP (Data Loss Prevention), manage eDiscovery, and ensure compliance with organizational standards.
- Collaboration & Productivity Tools: Support and optimize Microsoft Teams, SharePoint sites, and OneDrive for Business to enhance collaboration.
- Site Provisioning and Handling Permissions: Creates and configures new SharePoint sites, communication portals, and modern team sites using standard Out-of-the-Box (OOBE) templates. Assigns, modifies, and revokes access to SharePoint sites, document libraries, and lists.
System Administrator - Business - Nagercoil
(2019-05 - 2025-01)
- Managing and Maintaining the Customers Desktops, Laptops, Servers, Routers and Switches.
- Configuring, Managing and Maintaining Networking Equipment's.
- Installed and configured DHCP Client/Server
- Maintaining Customers Active directory likes Create, change and delete user accounts per request and giving share & security level permissions
- Created, managed and monitored group policy assignments to Domain wide OU's
- Backup Management, Reporting and Recovery
- Virus Protection and Eradication
- Configuring, Installing & Maintaining the Wi-Fi devices.
- Configuring and troubleshooting Microsoft Outlook and Outlook express.
- Responsible to install, setup, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.
- Expertise hands in troubleshooting of Computer hardware related problems such like Motherboard, UPS, SMPS, Printer and Drivers
- Installing software and application to user standards
- Documentation of all the work done using Excel and MS word.
- Preparing monthly work status report and updating technology specific documents.
Software Implementation Engineer cum system Admin - Enterkey Solutions Pvt Ltd - Nagercoil
(2018-06 - 2019-05)
- Communicating with the customer Project Manager/Team Leader
- Coordinating the tasks to be completed by our implementation team
- Developing Statements of Work for requested customization of reports and add-ons as required
- Train clients on company software purchased by client.
- Learn client's requirements and translate them to process changes and solution needs and suggest best client solutions.
- Establish positive client relationships during engagement for high client satisfaction, quick deployment and adequate training.
- Monitor all Server and client system alerts and assist to resolve complex issues in system hardware and software.
- Supervise efficient application of various window patches and security controls.
- Supervise system software processor and prepare upgrade strategies for storage.
- Collaborate with networking department and install necessary hardware to systems
- Coordinate with management and evaluate conduct capacity for system.
- Maintaining Active Directory, Group policy management, Patch management, Antivirus Server, File server, Printer Server and Backup Server.
Team Lead – IT Operations - TonglitAutogisticPvt Ltd - Maraimalai Nagar, Chennai
(2017-04 - 2017-12)
Under the contract of Gen-Q B&T Solutions, Guindy, Chennai
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Implemented and Maintaining the Domain Controllers which includes user Creation, deletion, managing Organizational Units and Group Policies.
- Group policy implementation for domain and auditing.
- Implemented and maintaining Symantec Endpoint protection Server to maintain threat free environment.
- Maintaining Print Server Management.
- Managing files and folder permissions in File Servers.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created.
- Enabling windows 2008 R2, 2012 R2 quota management for the users.
- Responsible for Google Gmail Admin console management and configuring policies, restrictions to users.
- Utilize Zoho Service Management ticketing system to support end-users issues and requests.
- Administration for Kaspersky Security center Server Version 10.
System Administrator - TGI Packaging Pvt Ltd - Sriperumbudur, Chennai
(2014-08 - 2016-10)
- Installation of application software & troubleshooting Hardware issues.
- Configuration of Email clients MS Outlook, Thunderd Bird.
- Troubleshooting printer connectivity issues.
- Installing and configuring client VPN.
- Monitored the daily requests from the user and worked in accordance to the same.
- Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
- In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners.
- Assisted in hardware installation and maintenance of servers, networking equipment, and other supporting hardware.
- Configuring, Managing Router, switch and maintaining Firewall
- Managing and configuring Wi-Fi Devices.
- Configuring & troubleshooting of LAN setup
- Remotely assist and manage servers and services.
- Administration for Finsys ERP Software.
System Administrator - SURIYA INFOTECH - Nagercoil
(2011-08 - 2014-08)
- Managing and Maintaining the Servers, PC's, Routers and Switches.
- Configuring, Managing and Maintaining Networking Equipment's.
- Installed and configured DHCP Client/Server
- Created, managed and monitored group policy assignments to Domain wide OU's.
- Maintaining Active directory likes Create, change and delete user accounts per request and giving share & security level permissions.
- Configuring, Installing & Maintaining the Wi-Fi devices.
- Responsible to install, setup, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.
- Documentation of all the work done using Excel and MS word.
- Preparing monthly work status report and updating technology specific documents
