Business Analyst · Scrum Master · RPA & Intelligent Automation
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Business Analyst and Certified Scrum Master with 18+ years of IT experience spanning Robotic Process Automation, web and mobile applications, and enterprise quality assurance. Delivered 15+ automation opportunities for British Telecom using Blue Prism, generating savings of 2,500+ hours annually. Strong track record in requirement elicitation, solution design, Agile delivery and offshore team leadership for US and UK clients. 18+ years across Business Analysis, Scrum Mastery and Software Testing; 6 years as a dedicated Scrum Master.
Skilled in User Stories, Software Requirement Specifications and Solution Design Documents for RPA programmes. Hands-on experience with Claude Sonnet for AI-assisted development, problem solving and content generation; Claude Certified. End-to-end delivery ownership — requirement gathering, gap analysis, design, functional testing and client sign-off. 10 years of Jira administration and reporting; extensive ETL / data warehouse back-end testing experience.
Managed offshore BA and QA teams, ensuring quality and on-time delivery; served as ATM in a CMMI Level 3 audit.
Project Consultant / Business Analyst — Robotic Process Automation - iOPEX Technologies Pvt Ltd - Chennai, India
(2020-04)
Project: FPQ — User Access Management Automation · Client: British Telecom, UK. Built an RPA solution that integrates with the Bridge ticketing system to retrieve Add / Delete / Modify User service requests, validate request details, execute the required action, apply the correct closure code and auto-close completed tickets. The bot also issues email notifications to requestors, ensuring timely communication and audit compliance — eliminating manual intervention and improving accuracy and turnaround time.
Project Consultant / Business Analyst — Robotic Process Automation - iOPEX Technologies Pvt Ltd - Chennai, India
(2020-04)
Project: White List Update Process · Client: British Telecom, UK. Designed an RPA solution — leveraging Claude Sonnet during build — to automate white list management. The bot monitors inbound email requests with spreadsheet attachments, validates the sender against an authorised email repository, extracts request details, queues them by priority and executes user additions in the Insta Certifier application, then returns status reports to requestors.
Project Consultant / Business Analyst — Robotic Process Automation - iOPEX Technologies Pvt Ltd - Chennai, India
(2020-04)
Project: Drawing Validation Process · Client: British Telecom, UK. Delivered an intelligent automation solution combining Claude, RPA and Python to validate site information extracted from PDF drawings against records held in Sitetracker — verifying Site Name, Site ID, Postcode, EE / MBNL / 3UK Cell IDs and other attributes. Discrepancies are automatically documented and the bot updates the relevant status and notes in Sitetracker, improving data accuracy and reducing manual review effort.
Project Consultant / Business Analyst — Robotic Process Automation - iOPEX Technologies Pvt Ltd - Chennai, India
(2020-04)
Project: Lightico — Access Request Automation · Client: British Telecom, UK. Automated user access management requests raised through the Bridge ticketing system. The bot identifies the request type, performs the required user administration in the target application, applies the closure code, closes the ticket and notifies requestors — streamlining user lifecycle management and strengthening operational compliance.
Consultant — Test Manager - HnS Technologies Pvt Ltd - Chennai, India
(2019-10 - 2020-03)
Test Manager - HnS Technologies Pvt Ltd - Chennai, India
(2017-05 - 2019-10)
Project: Royal Enfield Vehicle Inclusion · Client: Royal Enfield. Web application hosting the complete vehicle range with 360-degree rendering, interactive hotspots and demonstration videos.
Team Lead — Business Analyst / Scrum Master / Software Testing - CSS Corp Pvt Ltd - Chennai, India
(2010-11 - 2017-05)
Project: A&T — Admission and Transfer · Client: Capita, UK. Children's services web application through which parents submit a Common Application Form to their Local Authority listing preferred schools. The Local Authority processes all preferences to ensure each applicant receives a single school place offer, running catchment flagging, offer generation and offer resolution routines.
Test Engineer - Indus Media Technologies Pvt Ltd
(2008-09 - 2010-08)
Junior Quality Analyst - BroadSpire India Private Limited
(2007-10 - 2008-08)
Back Office Executive - Klassic
(2005-09 - 2006-02)
Trainee Processing Executive - Trayee Business Solutions Pvt Ltd
(2004-05 - 2005-07)
M.B.A. - Human Resources - Tamil Nadu Open University (2007)
B.E. - Electrical & Electronics - Madras University (2004)
Diploma - Electronics & Comm. - D.O.T.E. (2000)
Higher Secondary (10+2) - B.H.S.S. (1998)
S.S.L.C. (Class X) - State Board (1996)
