Muthulakshmi M

Results-driven Internal Auditor and Quality Assurance professional with hands-on experience in ISO 9001 (QMS) and ISO 27001 (ISMS) frameworks. Skilled in executing internal and external audits, risk assessment, control validation, and compliance monitoring. Proficient in UAT, manual testing, and dashboard data validation to ensure accuracy and reliability of business processes.

Demonstrated ability to identify control gaps, drive corrective actions, and enhance operational efficiency. Strong collaborator with the ability to work effectively in cross-functional teams within dynamic environments.

Quality Assurance – Internal Auditor (Executive) (Present)

• Conduct internal audits to ensure compliance with QA standards and organizational policies
• Review change requests and validate acceptance criteria
• Perform manual testing and UAT for business scenarios
• Execute dashboard testing to ensure data accuracy and reporting consistency
• Identify risks such as incomplete or inconsistent data in trackers and improve traceability
• Maintain audit documentation, reports, and evidence
• Collaborate with cross-functional teams to resolve audit findings
• Drive process improvements and reduce audit observations

External Audit Experience – ISO 9001 & ISO 27001

• Supported external audit activities aligned with ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System)
• Assisted in QMS & ISMS documentation, policies, and control reviews
• Collected, validated, and maintained audit evidence for compliance requirements
• Identified process and security gaps and tracked CAPA (Corrective & Preventive Actions)
• Coordinated with stakeholders to ensure audit readiness and timely closure of findings
• Supported control validation for both quality and information security frameworks
• Ensured adherence to audit timelines and regulatory standards

Software Tester Intern (2022-05 – 2022-06)

• Designed and executed test cases
• Improved manual testing efficiency
• Managed defect tracking and prioritization
• Collaborated with QA teams
• Developed basic automation scripts

Bachelor of Computer Applications in Computer Applications – M.O.P. Vaishnav College for Women (2020 – 2023)

HSC – Chinmaya Vidyalaya (2019 – 2020)

SSLC – Tagore Matric School (2017 – 2018)