Muthuvel N

Results-driven and motivated professional seeking a challenging position in a growth-oriented organization where I can apply my skills, contribute to organizational success, and continuously enhance my professional abilities. Experienced professional with a proven track record of delivering results, seeking to leverage expertise and leadership skills in a dynamic organization committed to innovation and growth.

Senior CSA, Chat Process - Conduite Endevour Infosoft Pvt. Ltd

(2021-07)

• Provided real-time technical assistance to customers via live chat, ensuring prompt and accurate issue resolution.
• Handled high-volume chat interactions while maintaining quality, professionalism, and customer satisfaction standards.
• Guided customers through step-by-step solutions for technical issues, improving first-contact resolution rates.

Customer Support Associate in Email Process - Firstsource Solutions Ltd

(2017-05 - 2021-06)

• Provided detailed technical support to UK-based customers via email for broadband connectivity, Wi-Fi performance, and TV service issues.
• Handled queries related to slow internet speed, connection drops, no signal, buffering, and channel issues.
• Guided customers through step-by-step troubleshooting including router reboots, factory resets, cable checks, and configuration settings.

B.Com - Bangalore University (2011 - 2014)

PUC - Karnataka State (2009 - 2011)

SSLC - Karnataka State (2009 - 2009)