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Enterprising Program Manager with 15 years of global experience across IT, Supply Chain, E-Commerce, and Defense, driving multi-million-dollar initiatives, process governance, and digital transformation. At Amazon, established and defined a global intake framework to align customer needs with engineering delivery, consistently delivering measurable ROI on large scale global projects. Adept at bridging customer roadmaps with organizational strategies, strengthening stakeholder relationships, and enabling KPI-driven governance frameworks that influence leadership decisions.

Recognized for combining structured governance, customer-centric delivery, and large-scale program execution to deliver sustained business value.

IT Program Manager - Amazon (India) Private Limited

(2020-09)

• Established & Defined Global Intake Process: Designed and institutionalized an intake framework from scratch to bridge gaps between business stakeholders and engineering teams. This structured mechanism strengthened governance, enabled accurate resource estimation, and created visibility into planned vs. unplanned demands, forming a cornerstone for successor-year operational planning.
• High-Volume Demand Governance & Prioritization: Triaged and managed 100+ unplanned demands and 200+ planned programs annually, with a sharp focus on prioritizing high-impact, high-ROI initiatives that aligned with leadership objectives and organizational goals—balancing agility with structured program governance.
• Customer & Business Engagement: Partnered with business leaders to gain visibility into their strategic roadmaps and mapped them against Amazon's delivery priorities, ensuring customer-focused outcomes while influencing future program pipelines.
• Strengthened Customer Relationships: Acted as a key liaison between customer requirements and engineering capabilities, ensuring business needs were translated into scalable, executable solutions.
• Directed Global-Scale IT Programs: Delivered complex international initiatives spanning multiple geographies, managing projects with a cumulative ROI exceeding USD 500M. Successfully executed programs ranging from small-scale process enhancements to high-impact, business-critical global rollouts—aligned with organizational strategy and delivered within aggressive timelines.
• Conflict Resolution & Cross-Functional Influence: Proactively addressed escalations and competing priorities by deploying negotiation and analytical problem-solving, safeguarding delivery outcomes and stakeholder trust.
• KPI-Driven Governance & Leadership Reporting: Designed and enforced robust KPI frameworks, enhancing leadership visibility into program health, and providing insights that informed strategic decisions.
• Championed Knowledge Sharing Across Geographies: Fostered collaboration across Amazon's international business units, promoting best-practice exchange to elevate operational efficiency and customer experience.

Assistant Vice President (Project Manager) - JP Morgan Chase

(2019-04 - 2019-07)

• Engineered Enterprise-Level Change Management Initiatives: Pioneered the design and execution of change management frameworks by partnering with project teams to develop structured work plans, process documentation, and implementation strategies that supported seamless transformation.
• Strengthened Stakeholder Trust Through Transparent Communication: Consistently delivered precise, insight-driven reporting to stakeholders, ensuring project clarity, fostering engagement, and maintaining alignment across all key initiatives.
• Mobilized Global Teams to Achieve Time-Sensitive Deliverables: Expertly negotiated, aligned, and energized both internal and offshore teams, securing timely execution of deliverables while navigating complex stakeholder dynamics and escalations.
• Led Operational Transformation Through Strategic Process Optimization: Drove measurable improvements in business operations, process execution, and resource efficiency through strong leadership of high-performing cross-functional and virtual teams.

Senior Communication & IT Officer - Indian Air Force - Operating base, Leh

(2017-06 - 2019-01)

• Led a High-Performing IT and Technical Team: Managed a diverse team comprising 2 Executive Officers, 8 Technical Supervisors, and 85 skilled professionals, fostering a collaborative environment to achieve mission-critical IT objectives.
• Oversaw the Air Force Network (AF-NET) Infrastructure: Directed the maintenance and management of the AF-NET, ensuring seamless connectivity for the entire base, which included 600 PCs and related networking equipment valued at over ₹4.5 crores.
• Streamlined IT Services and Operations as System Administrator: Proactively ensured uninterrupted IT service delivery as the System Administrator, conducting routine audits, and implementing stringent Information Warfare Policies, contributing to the base's operational security and efficiency.
• Revitalized In-House IT Hardware Repair Center for Operational Efficiency: Recommissioned the in-house IT hardware repair center at an altitude of 11,800 feet, reducing average repair turnaround time by 3 days and significantly lowering the maintenance cost of sophisticated systems.
• Managed Complex Communication Projects and Asset Management: Led the successful implementation of critical communication projects, including the laying and commissioning of 50 km of underground armored JFC cables across the airfield, and maintained inventories valued at ₹100 crores, ensuring optimal resource management.

Command Information Technology Officer - Indian Air Force - Western Air Command, Delhi

(2014-06 - 2017-06)

• Drove Operational Efficiency with Strategic Procurement Leadership: Led a team to execute value-for-money procurements worth several crores, achieving a consistent year-on-year revenue increase of over 25% for three consecutive financial years, all while maintaining high standards in quality and technology—resulting in exceptional customer satisfaction.
• Developed Comprehensive Procurement Plans for IT and Training Needs: Conceptualized and meticulously executed procurement strategies for IT hardware, software, maintenance, consumables, and training for 800 professionals in the northern sector, ensuring seamless operational readiness across all units.
• Provided Robust IT Services to Western Air Command: Took on the responsibility of System Administrator, providing uninterrupted IT services to the entire Western Air Command, encompassing over 800 PCs, peripherals, and advanced technological equipment, ensuring operational continuity and system integrity.
• Enhanced Official Event Operations through Advanced IT Solutions: Planned, organized, and executed IT services for high-profile official events, including live streaming of significant functions across the IAF, serving various VVIP government officials at the Air Force Auditorium in Subroto Park, New Delhi.
• Streamlined Procurement and Fault Management with Key Stakeholder Coordination: Engaged in real-time liaising with government and non-government agencies (BSNL, MTNL, HCL, Canon, Dell, HP) to manage the procurement of IT hardware and software, and executed effective fault management strategies to ensure timely and efficient operations.
• Pioneered Live Streaming of Critical Mission Operations: Successfully implemented the first-ever live streaming project for operational missions, making critical data accessible across northern sector airfields, enhancing mission visibility and decision-making in real-time.
• Conducted Comprehensive Cyber Defense Audits: Led periodic Information Warfare audits across 40 air force units, ensuring preparedness and resilience against potential cyber threats, reinforcing security measures and operational readiness across the network.

Commanding Officer - Indian Air Force - Operational Flying Base, Suratgarh & Mathura

(2011-06 - 2014-06)

• Led Multinational Teams for Mobile Communication Operations: Commanded and supervised the operations and maintenance of a mobile communication terminal, leading a diverse, multicultural team of 100+ technical professionals, and successfully managing tactical resources to ensure seamless communication operations under challenging conditions.
• Oversaw Comprehensive Administration of a Strategic Unit: Administered a team of 100+ technical professionals, overseeing all aspects of communication, power, transportation, logistics, discipline, and security within the unit, ensuring operational efficiency and optimal team coordination.
• Delivered Critical Communication Support During Disaster Relief: Planned, coordinated, and led the deployment of communication assets as a detachment commander during the 2013 Kedarnath flash floods. Our strategic deployment ensured vital communication channels were established, directly contributing to saving numerous lives in the midst of a humanitarian crisis.
• Facilitated High-Profile National Events with Strategic Communication Support: Provided operational communication services at Rajpath during the Republic Day and Independence Day Celebrations in Delhi, enabling aerial surveillance and ensuring uninterrupted communication for high-profile national events.

Post Graduate Diploma - General Business Management - IIM Lucknow (2019 - 2019)

Post Graduate Diploma - Aeronautical Engineering - VTU, Belgaum (2011 - 2011)

B.Tech. - Computer Science - UPTU, Lucknow (2008 - 2008)