Sr. Process Specialist
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Spervision: Overseeing the collection team, assigning tasks, and ensuring timely completion of collection activities.
Strategy Development: Developing and implementing effective collection strategies to reduce outstanding balances and improve cash flow.
Communication: Interacting with customers to resolve payment issues, negotiate repayment plans, and address concerns.
Reporting: Monitoring and analyzing collection performance, generating reports, and presenting
Training and Development: Providing training and guidance to team members, ensuring they have the necessary skills to handle collections professionally.
Dispute Resolution: Handling escalated cases, resolving disputes, and working with internal departments to resolve billing discrepancies.
Performance Metrics: Setting and tracking collection targets, evaluating team performance, and implementing corrective actions when necessary.
Process Improvement: Identifying opportunities to streamline collection processes and improve efficiency.
Collaboration: Collaborating with sales, finance, and customer service teams to address issues affecting collections.
Streamlined the company's production process by identifying and removing inefficiencies
Created and presented monthly AR reports to BU, providing valuable insights that contributed to strategic decision-making efforts
Resolving payment enquiries.
Dispute Resolution and Reporting.
Execute the collections and dunning process.
Identify accounts due for collection. Review and Process unallocated credits with the help of
Cash application team.
Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate.
Handling escalation and performing active audits to ensure team is complying with firm's policies.
Managed a portfolio of over $ 6 Million with 580 accounts, consistently meeting monthly collection goals and reducing aging balances.
Collaborated with customer service team and sales to identify and address root causes
Training and Development: Providing training and guidance to team members, ensuring they have the necessary skills to handle collections professionally.
Dispute Resolution: Handling escalated cases, resolving disputes, and working with internal departments to resolve billing discrepancies.
Performance Metrics: Setting and tracking collection targets, evaluating team performance, and implementing corrective actions when necessary.
Process Improvement: Identifying opportunities to streamline collection processes and improve efficiency.
Collaboration: Collaborating with sales, finance, and customer service teams to address issues affecting collections.
Streamlined the company's production process by identifying and removing inefficiencies
Created and presented monthly AR reports to BU, providing valuable insights that contributed to strategic decision-making efforts
Resolving payment enquiries.
Dispute Resolution and Reporting.
Execute the collections and dunning process.
Identify accounts due for collection. Review and Process unallocated credits with the help of
Cash application team.
Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate.
Handling escalation and performing active audits to ensure team is complying with firm's policies.
Managed a portfolio of over $ 6 Million with 580 accounts, consistently meeting monthly collection goals and reducing aging balances.
Collaborated with customer service team and sales to identify and address root causes of disputes.
