N Ram

2.5 years of experience in Salesforce Einstein Analytics (CRM Analytics), Sales Cloud, and Service Cloud. Proficient in SFDC administrative tasks including creating user interfaces, page layouts, tabs, custom fields, custom objects, validation rules, triggers, profiles, roles, users, record types, email services, approvals, workflows, reports, dashboards, tasks, and actions.

Experience creating databases and Salesforce objects (tables, views, etc.) per design requirements. Excellent communication, interpersonal, presentation, analytical, and problem-solving skills; self-motivated, proactive, and quick to apply new tools and technologies. Working knowledge of generating reports and dashboards, and analyzing data in Salesforce. Proficient in using Apex Data Loader.

Modeled

Salesforce data in Einstein Analytics using dataflows and created various datasets aligned to business needs. Designed and developed various lenses and dashboards. Implemented data-level security using security predicates and object-level security using permission sets.

Developed dashboards using bindings and navigation. Modeled report types and created standard live reports in the SFDC transaction system based on object relationships. Used change sets to deploy dashboards and recipes.

Skilled in writing SOQL, SOSL, and SAQL queries, and performing DML operations on the Salesforce.com CRM platform. Designed complex reports and dashboards using SFDC reporting tools.

Experience working in Agile methodology. Capable of working independently as well as part of a team. Self-motivated, quick learner, and team player with strong verbal and written communication skills.

CRMA (Einstein Analytics / Tableau CRM) Developer and Salesforce Administrator at Nayagara Technologies Limited (2024-06 – Present)

Salesforce Einstein Analytics Developer at Hewlett Packard Enterprise (HPE)

Project: GSD SRM. To implement their sales process, the client adopted the Salesforce.com Platform. This project included Color Services, Account 360 View, Opportunity Management, and User Budget Dashboards and Reports.

• Gathered requirements and clarifications from the onsite team.
• Involved in estimations and designing the application per business requirements.
• Configured objects, fields, relationships, and record types.
• Created formula fields, validation rules, and workflow rules.
• Worked on data migration activities to load client data into the production organization.
• Involved in deployment activities.
• Designed and developed various lenses and dashboards.
• Developed dashboards using bindings and navigation.
• Einstein Analytics: building datasets, dataflows, lenses, dashboards, and prediction builder.
• Used SOQL and SOSL queries for data extraction from objects.
• Used reports and dashboards for objects.

Salesforce Administrator at Dyson

Dyson is a global technology company that manufactures innovative household appliances, including vacuum cleaners, hair dryers, air purifiers, fans, humidifiers, hand dryers, and lighting products. Salesforce was used to manage customer information, sales operations, service requests, and business processes.

• Configured and customized Salesforce to meet business requirements by creating custom objects, custom fields, tabs, page layouts, and record types.
• Created and managed lookup and master-detail relationships between standard and custom objects, and configured junction objects where required.
• Customized page layouts for Accounts, Contacts, Opportunities, Cases, and other standard and custom objects based on business needs.
• Created and maintained profiles, roles, permission sets, public groups, and queues to provide secure user access.
• Configured Organization-Wide Defaults (OWD), role hierarchy, sharing rules, and field-level security to ensure data security.
• Managed users by creating, activating, deactivating, freezing, and resetting passwords.
• Configured validation rules to maintain data quality and enforce business requirements.
• Automated business processes using record-triggered flows, screen flows, scheduled flows, approval processes, and email alerts.
• Created assignment rules, auto-response rules, escalation rules, and case queues to improve customer service operations.
• Designed and maintained reports, dashboards, and custom report types to provide business insights.
• Performed data import, export, update, and deduplication using Data Loader and Data Import Wizard.
• Configured email templates, global actions, and list views to improve user productivity.
• Assisted in sandbox refresh activities and deployed configuration changes using Change Sets.
• Worked with business users to gather requirements and provide Salesforce configuration solutions.
• Participated in User Acceptance Testing (UAT), resolved user issues, and provided end-user training and support.
• Collaborated with Business Analysts, QA teams, and stakeholders in an Agile environment using Jira.
• Monitored system performance, maintained data quality, and ensured Salesforce best practices were followed.

B.Com (Computer) in Computer – Sri Krishnadevaraya University, Anantapur, Andhra Pradesh (2021-05 – 2024-05)