Naaz Sheikh

Commerce graduate with experience in banking/credit-card operations, customer verification, backend data handling and case analysis. Hands-on exposure to process-driven operations and knowledge of AML/KYC fundamentals including Customer Due Diligence (CDD), customer verification, document review, sanctions screening and compliance awareness. Seeking opportunities in AML, KYC, financial crime, transaction monitoring, fraud/risk or compliance operations.

Growth Catalyst - Associate at SBI Cards and Payment Services Ltd. (2024-04 – 2025-10)

• Managed process-driven credit-card operations involving customer interactions, data handling and case-level follow-up.
• Handled specialized card processes (Multi, CN, Flip) and maintained accurate process information for customer-related cases.
• Managed calling-file data and tracked team performance and conversion information.
• Prepared breakup files detailing pending cases across process categories to support operational tracking.
• Conducted case declination analysis and tagged non-convertible cases to support process efficiency.
• Developed working knowledge of AML/KYC concepts including CDD, customer verification, document review, sanctions screening and compliance awareness.

Customer Service Associate, AMEX Corporate & Consumer Cards at Teleperformance (2023-10 – 2024-04)

• Handled corporate and consumer cardholder queries while following defined process, quality and security standards.
• Provided end-to-end customer support with accurate and timely resolution of card-related requests.
• Followed customer verification protocols, data-security requirements and American Express process guidelines.
• Maintained accurate interactions while working against AHT, quality, CSAT and conversion metrics.
• Applied process adherence and professional communication in a regulated financial-services environment.

B.Com in Commerce – School of Open Learning, Delhi University

12th – Ramanujan Sarvodaya Kanya Vidyalaya (2019)

10th – Ramanujan Sarvodaya Kanya Vidyalaya (2017)