Nabeel Khan

Dynamic Operations Specialist bringing 4+ years of expertise in workflow optimization, SLA management, and performance analytics. Excels at utilizing SAP HANA and Power BI to centralize operations and drive execution across 50+ business locations. Demonstrated success in leading teams of 14+ personnel, authoring scalable SOPs, and driving 30% efficiency gains through strategic automation.

Highly skilled in breaking down cross-functional silos to deliver impactful process improvements, optimize resource planning, and support sustained business growth.

Operations Coordinator - Mphasis Ltd - Chennai

(2025-04)

• Business Process Execution: Managed end-to-end operational workflows for high-complexity enterprise portfolios, processing service contracts exceeding $100,000 USD per unit to guarantee 100% financial accuracy and operational governance.
• Contract Lifecycle Management: Utilized SAP HANA and ServiceNow systems to conduct contract lifecycle management while strictly adhering to SLA guidelines, legal processes, and ITGC controls for all high-value services.
• Collaboration with stakeholders: Conducted stringent risk assessments of the Annuity portfolio, identifying critical risks in the form of gaps in coverage. Collaborated with HP clients and internal sales team to develop remediation plans to overcome gaps in documentation.
• Data Analytics & Workflow Automation: Designed and implemented real-time Power BI dashboards to monitor audit workflows and KPIs. Enabled senior executives with data transparency regarding status of audits, remediations required, and risks encountered.
• Process Improvement: Wrote SOPs and built out a framework for trainings. Streamlined knowledge transfer processes to reduce ramp up time for new hires.

Assistant Operations Manager & MIS Analyst - Nibav Lifts Pvt. Ltd. - Chennai

(2023-05 - 2025-04)

• Operations Leadership: Managed daily operations, facility management, and procurement for 50+ retail and corporate locations, managing a 14 member team and standardizing SOPs nationwide and globally.
• Revenue Generation & Performance Enablement: Designed structured KPI frameworks and delivered targeted sales process training for mall space showrooms, driving a 28% increase in conversion rates (averaging 3 premium sales monthly) to generate ₹50 Lakhs to ₹1 Crore in sustained monthly profit.
• Data & Automation: Developed Power BI dashboards for showroom KPIs and expansion tracking across 30+ sites, reducing reporting time by 30% and driving insights that increased operational efficiency by 30%.
• Project Management: Partnered cross-functionally with IT, Marketing, Sales, Logistics and Legal departments to execute 15+ showroom launches and large-scale expos, optimizing workflows to accelerate project delivery by 20%.
• Process Optimization: Centralized global inventory monitoring and deployed tools like Asana for shift scheduling and workflow management, significantly enhancing resource transparency and staff productivity.

Process Associate - HCL Technologies - Chennai

(2022-01 - 2023-03)

• Process Efficiency: Maintained 95%+ order reporting accuracy and completed 100% of SOP documentation for all unique business workflows.
• Client Relations: Managed key accounts (CAT, GM, Amazon) with a sub-24-hour response time, consistently securing customer satisfaction ratings above 90%.
• Team Development: Delivered timely process training to team members, achieving full completion rates to ensure consistent knowledge transfer.

Bachelor of Commerce - B.Com - Mohammed Sathak College of Arts & Science (2018 - 2021)