Nabil Pathan

Results-driven Senior Data Operations Analyst with 5+ years of experience bridging the gap between complex market research datasets and actionable business insights. Recently promoted for excellence in managing end-to-end data lifecycles at Nielsen IQ with a proven track record of optimizing workflows through RCA and SOP development. Combines a B. Com in Finance with a background in banking operations at Concentrix to ensure 100% data integrity in high-stakes environments.

SENIOR DATA OPERATIONS ANALYST - NIELSEN IQ - Vadodara, India

(2023-01)

• Operational Excellence: Identified execution gaps and spearheaded Root Cause Analysis (RCA) to develop actionable plans that optimized research workflows.
• Strategy & Documentation: Authored and maintained comprehensive Standard Operating Procedures (SOPs), streamlining operations and ensuring team-wide process consistency.
• Mentorship & Training: Act as a subject matter expert, providing guidance and technical onboarding to newly joined Data Processing Specialists.
• Stakeholder Management: Collaborate directly with global stakeholders to translate complex data requirements into actionable business insights.
• Efficiency Gains: Implemented best practices in data management that reduced processing errors and improved overall team efficiency
• Process Leadership: Promoted to Senior Analyst to oversee end-to-end data lifecycles and ensuring accuracy.

FINANCIAL DATA SUPPORT EXECUTIVE - CONCENTRIX - Vadodara, India

(2021-08 - 2023-01)

• Transaction Analysis: Conducted detailed audits of monthly statements and disputed transactions to identify discrepancies and facilitate Chargeback requests.
• Problem Resolution: Acted as a Tier 2 escalation point, utilizing analytical skills and empathy to resolve complex customer financial issues and ensure service recovery.
• Proactive Insights: Leveraged customer reward and benefit data to provide personalized service recommendations, driving increased customer engagement with card offers.

Bachelor's Degree - Bachelor of Commerce - The M S University of Baroda (2017 - 2021)