Nachiketa Shanker

Advertising Operations and Quality Specialist with nearly 8 years of experience at Amazon supporting Amazon Advertising products, including Amazon DSP and Sponsored Ads. Experienced in campaign setup, advertiser support, quality assurance, reporting, policy compliance, and operational excellence. Skilled in collaborating with cross-functional teams to improve campaign quality, resolve advertiser issues, analyze performance metrics, and streamline advertising operations.

Strong analytical skills with expertise in Excel, stakeholder management, process optimization, and training. Seeking to leverage hands-on Amazon Advertising experience in a Programmatic Advertising and Amazon DSP Specialist role.

Senior Quality Specialist | SME | Training Specialist - Amazon - Gurugram

(2022-01)

• Worked across Amazon DSP advertising formats, including Display, Video, OTT/CTV (Prime Video, Twitch, Streaming TV), Audio, Sponsored Display, Stores, and Books campaigns.
• Performed quality reviews of Display, Video, Sponsored Display, Stores, and Books advertising campaigns to ensure compliance with Amazon Advertising policies.
• Collaborated with stakeholders to resolve campaign-related issues and improve advertiser experience.
• Assisted in campaign reporting, operational monitoring, and quality analysis to identify trends and recommend process improvements.
• Conducted root cause analysis for policy violations and implemented corrective actions, contributing to a 20% reduction in moderation errors.
• Led coaching sessions and performance reviews for quality specialists, improving team productivity and policy adherence.
• Developed and delivered training programs on advertising policies, campaign quality standards, and moderation best practices.
• Worked closely with cross-functional teams supporting Retail Media and Amazon Advertising operations across global markets.

Annotator and Transcriber for alexa devices - Amazon - Hyderabad

(2020-07 - 2022-01)

• Processed and transcribed voice recordings to ensure high accuracy and improve Alexa's speech recognition capabilities.
• Verified annotation quality to maintain compliance with linguistic standards and enhance overall data reliability.
• Collaborated with cross-functional teams to clarify transcription guidelines, resulting in more consistent and precise outputs.
• Optimized annotation workflows to increase throughput while preserving transcription integrity for better operational efficiency.
• Annotated and transcribed voice data for Alexa devices with high accuracy, enhancing natural language understanding and improving voice recognition performance.

AML (Anti Money Laundering) Bilingual German and English language Analyst - Taskus - Indore

(2019-12 - 2020-05)

• Resolved complex policy inquiries and customer disputes with professionalism, maintaining high accuracy and customer satisfaction (CSAT) standards
• Analyzed customer behavior patterns to identify potential money laundering activities, improving detection accuracy and minimizing false positives.
• Collaborated with compliance teams to refine alert parameters, enhancing the efficiency of monitoring systems and reducing investigation turnaround times.
• Documented case findings and escalated confirmed suspicious activities to relevant authorities, supporting timely regulatory reporting and enforcement.
• Handled complex customer and policy escalations requiring advanced German language fluency

German language specialist advisor - Concentrix - Kolkata

(2019-01 - 2019-11)

• Advised clients at Versicherungskammer Bayern (VKB) on policy selection, account management, and contract closures.
• Leveraged German fluency to deliver tailored customer service, streamline policy processing, and enhance client satisfaction.
• Facilitated the end-to-end execution of customer insurance policies, from initial account opening to formal policy closure

10th - Manav Bharti National School (2013-03)

I.com - Mirza Ghalib College (2015-03)

B.com - Gaya College (2018-02)

B2 Certified German Language - German Language - Goethe Institut (2024-04)