Nadar Monica

Results-driven B2B Logistics & Supply Chain professional with 5.5+ years of experience managing end-to-end logistics operations, B2B movement, replenishment, and stakeholder coordination in high-volume environments. Demonstrated expertise in order lifecycle management, transporter and vendor coordination, OTIF performance improvement, escalation management, and data-driven operations. Experienced in B2B e-commerce logistics at scale (~5,000 MT/month), with strong ownership mindset and cross-functional execution in fast-paced operations.

Proficient in ERP, Salesforce, TMS, Excel, and operational dashboards.

Assistant Manager – Logistics & Supply Chain - Ventura Alloy and Steel Pvt. Ltd. - Mumbai

(2025-11)

• Manage end-to-end B2B & B2C logistics & operations including order entry, dispatch execution, and transportation planning for ~3,000 MT/month of steel products.
• Drive B2B movement and replenishment by coordinating with procurement teams and approved vendors to ensure timely raw material availability and order execution.
• Lead transporter coordination — vehicle placement, shipment scheduling, tracking, and on-time delivery across multiple locations.
• Manage buyer communication, sharing real-time shipment status updates and overseeing pre- and post-dispatch quality checks.
• Process and validate customer orders in ERP, ensuring pricing, quantity, delivery schedule, and documentation accuracy.
• Coordinate warehouse alignment for order picking, loading, invoicing, and timely shipment execution.
• Maintain OTIF performance by proactively resolving bottlenecks, delivery delays, and execution issues.
• Ensure compliance documentation — DO, invoices, e-way bills, transport documents, and dispatch records.
• Manage order modifications, cancellations, and delivery adjustments in line with business requirements.
• Support import order execution, adhering to Incoterms, documentation standards, and delivery timelines.

Senior Associate – B2B E-commerce Logistics - JSW One Platform (JSW Group) - Mumbai

(2024-08 - 2025-11)

• Managed end-to-end B2B & B2C order execution and logistics operations for the South Region on a large-scale B2B e-commerce platform, processing ~5,000 MT/month.
• Coordinated with multiple suppliers and transporters, consistently achieving 95% OTIF (On-Time-In-Full) performance.
• Monitored order status, resolved delivery delays, transit damages, and quantity/quality discrepancies in real-time.
• Handled post-dispatch customer escalations related to delays, damages, and documentation issues — ensuring timely resolution and high customer satisfaction.
• Maintained accurate ERP and operational data for orders, shipments, and logistics tracking; communicated exceptions to customers and internal stakeholders.
• Conducted vendor performance reviews using KPI dashboards tracking OTIF, cost efficiency, and service levels.
• Ensured compliance with SOPs, documentation standards, and operational controls across B2B logistics workflows.

Associate – City Logistics Operations - Smart Shift Logistics Pvt. Ltd. (Porter)

(2020-12 - 2024-07)

• Led 2W & Truck city end-to-end logistics operations, monitoring performance and driving team productivity.
• Managed escalations effectively — ensuring prompt resolution and high customer satisfaction.
• Developed and maintained process dashboards to track team KPIs and operational metrics.
• Conducted staff training, coaching, and performance reviews to enhance team capability and morale.
• Submitted regular performance reports to management with insights for continuous process improvement.

BBA - Operations Management - Sinhgad College of Commerce, Mumbai University