Nadir Baig

Results-oriented Supply Chain and Logistics Manager with 15+ years of experience in transportation management, procurement, vendor management, finance operations, and large-scale logistics execution across B2B and B2C environments. Proven expertise in PTL/FTL operations, network optimization, SLA management, air cargo operations, cost reduction, and cross-functional team leadership. Demonstrated success in driving operational excellence, reducing transportation costs, improving delivery performance, and managing PAN India logistics operations.

Experienced in handling end-to-end supply chain functions including procurement, vendor governance, logistics operations, accounts payable, insurance claims, fleet operations, and process automation. Strong stakeholder management skills with a proven ability to lead high-performing teams, optimize business processes, and deliver measurable operational improvements.

Manager – Supply Chain & Logistics at Flipkart India Pvt Ltd (2014-01 – Present)

• Managed PTL and FTL surface transportation across inter-warehouse transfers, inbound logistics, refurbishments, reverse logistics, B2B and B2C operations.
• Led quick commerce delivery planning, route optimization, and returns management across multiple regions.
• Executed PTL-to-FTL optimization initiatives resulting in 20–30% transportation cost savings.
• Played a key role in establishing and scaling Ekart's B2B logistics network including network design and capacity planning.
• Managed PAN India fleet operations involving 400+ trucks while ensuring adherence to TAT and SLA commitments.
• Reviewed vendor performance based on turnaround time, on-time placement, reliability, and operational efficiency.
• Monitored GPS and digital lock systems to ensure shipment safety, visibility, and reliability.
• Implemented failed delivery mitigation strategies through real-time customer communication tools and geofencing validation, reducing Return to Origin (RTO) and cancellations.
• Conducted root cause analysis for operational failures and implemented corrective actions to improve service levels.
• Served as the primary escalation point for critical shipments and operational disruptions, ensuring business continuity.
• Managed multiple third-party logistics providers (3PLs) and renegotiated contracts to improve service quality and optimize operational costs.
• Monitored supplier performance and ensured compliance with contractual SLAs and KPIs.
• Led supplier evaluation, onboarding, and ongoing vendor performance management.
• Collaborated with cross-functional stakeholders including legal, finance, procurement, and operations teams for seamless vendor onboarding.
• Ensured timely agreement renewals, addendums, and compliance documentation management.
• Managed procurement activities including RFQ releases, purchase requisitions, purchase orders, and invoice processing.
• Ensured accurate bill validations and monitored approval workflows for timely vendor payments.
• Managed vendor payment reconciliations and resolved payment-related queries to maintain strong vendor relationships.
• Conducted weekly, fortnightly, and monthly accrual and provisioning activities with high accuracy.
• Monitored transportation costs across local, zonal, and national operations through utilization reporting and strategic vendor selection.
• Owned debit note generation and recovery processes for incorrect business transactions.
• Managed end-to-end insurance claims and vendor debit recovery processes, achieving near-zero operational loss exposure.
• Ensured recovery of losses and liabilities through insurance claims and vendor debit mechanisms.
• Led loss management initiatives and maintained operational controls to minimize business risk.
• Achieved 8x growth in air cargo operations while reducing B2C air transportation costs by 30%.
• Led direct airline operations resulting in 15% operational cost reduction.
• Reduced volumetric weight losses by 35–45% through operational optimization initiatives.
• Managed peak season capacity planning with airlines and logistics vendors to ensure uninterrupted cargo space availability.
• Maintained operational breach levels below 0.03% through proactive monitoring and process controls.
• Managed customer return operations involving troubleshooting of mobile devices and tablets to minimize unnecessary returns.
• Coordinated technical visits and issue identification processes for effective return resolution.
• Led customer support operations focused on quality, return accuracy, AHT, and return denial accuracy.
• Supported operational automation initiatives to improve reporting efficiency and workflow accuracy.

Senior Specialist at TATA Docomo (2012-01 – 2014-12)

• Managed postpaid and broadband sales operations while maintaining strong customer relationships.
• Handled customer support, revenue collections, and service issue resolution.
• Supported vehicle tracking and route planning operations.
• Coordinated with customers through calls, emails, and in-person meetings to ensure service satisfaction.
• Contributed to business growth through effective sales presentations and customer engagement.

Supervisor at Star City Cabs (2011-01 – 2012-12)

• Supervised transportation operations and coordinated daily fleet activities.
• Managed driver allocations, route planning, and customer support activities.
• Ensured timely service delivery and operational efficiency.
• Assisted in revenue tracking and fleet utilization monitoring.

Bachelor of Commerce in Commerce – Vijaya Evening College (2014-12)

Commerce in Commerce – St. Francis PU College (2011-12)

SSLC – Krupanidhi Christ Convent & High School (2009-12)