Naga Rathinam

Results-driven DevOps Engineer with hands-on expertise in AWS, Docker, Kubernetes, Terraform, Ansible, Jenkins CI/CD, and GitOps practices. Backed by 6 years of L3 Technical Support experience with deep operational knowledge in incident management, RCA, SLA compliance, and system reliability — skills that translate directly into building resilient, production-grade DevOps workflows. Certified in Cloud Computing & DevOps (Intellipaat, 2026).

Seeking a DevOps Engineer, Cloud Engineer, or Site Reliability Engineer role where I can leverage AWS, Kubernetes, Terraform, and CI/CD expertise to deliver scalable and reliable infrastructure solutions.

Technical Support Engineer – L3 - IEnergizer Private Limited - Bangalore

(2019-01 - 2025-08)

• Managed Tier-3 incident resolution with strong RCA practices; maintained SLA compliance for critical production issues.
• Collaborated with cross-functional engineering teams to resolve complex technical escalations and improve system reliability.
• Authored knowledge base articles, runbooks, and technical documentation; mentored junior support engineers.
• Applied Bash scripting and Linux troubleshooting for operational tasks — foundational DevOps skills applied daily.
• Maintained 98%+ SLA compliance across critical incidents.
• Resolved 50+ monthly production escalations.
• Reduced incident resolution time through RCA and process improvements.

M.Sc. - Computer Science - Erode Arts & Science College (2018) Tamil Nadu

B.Sc. - Computer Technology - Erode Arts & Science College (2016) Tamil Nadu