System Administrator / Desktop Support Engineer
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I am a computer services technician L1, L2, L3 with over ten years of experiences in the industry. I have gained extensive knowledge and skills in repairing and troubleshooting various types of Windows & PCs,Laptops. I possess excellent customer service skills, which has helped me build strong relationships with clients.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution. Performed software installations and upgrades to UNIX or Windows operating systems. Deployed antivirus and security solutions throughout entire system network. Administered quality customer service to in-house staff and satisfied concerns.
Provided on-site and remote technical support to users.
Troubleshot various technical issues dealing with printers, network and phone systems.
Installed new hardware and software, patched systems and configured settings. Directly supported in-house service ticket software for non-emergency user-related issues.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
July 2009 – March 2011
June 2004 – April 2007
