Senior IT Program Manager - Qatar Foundation - Doha, Qatar
(2016-12)
- Portfolio Governance: Directed a $25M+ enterprise digital transformation portfolio across 65+ departments, establishing programme governance frameworks, strategic roadmaps, OKR/KPI dashboards, and financial controls to ensure on-time, on-budget delivery aligned with organizational strategy.
- GenAI / LLM Deployment: Architected and deployed an LLM-powered conversational AI agent (Oracle Digital Assistant on OCI), cutting service delivery response times by 40% and driving enterprise-wide self-service adoption — from AI strategy through PoC to scalable, pod-based production rollout.
- Predictive Analytics & Azure ML: Built and operationalized machine learning models on Azure ML for IT asset lifecycle forecasting, reducing capex by 25% through data-driven decision making and proactive refresh planning integrated into executive BI dashboards.
- AI-Driven CRM Optimization: Integrated an AI-powered recommendation engine into Siebel CRM, boosting personalized campaign conversion rates by 30% via intelligent customer segmentation, propensity modelling, and automated engagement workflows.
- Cloud Migration & M365 Modernization: Led full-scale Microsoft 365 (M365) migration for 4,500+ users, re-engineering collaboration workflows, implementing SharePoint governance, and driving adoption through structured change management and training programs.
- Cybersecurity & Zero Trust: Implemented enterprise-wide MFA, IAM, PAM, DLP, AIP and Zero Trust architecture across 65+ departments; strengthened security posture, reduced risk exposure, and achieved compliance benchmarks aligned with ISO 27001 and NIST frameworks.
- AI Scaling & Intelligent Automation: Scaled 10+ GenAI and RPA use cases into production across Oracle ERP, Siebel CRM, and Peoplesoft via a pod-based delivery model; embedded data science and process/strategy transformation to enhance scalable, enterprise-wide decision-making.
- Programme Leadership & Agile Delivery: Led a 25+ member cross-functional team across multi-geo operations using Agile/Scrum and PRINCE2® methodologies; owned full SDLC governance including vendor management, SOW negotiation, risk mitigation, and C-suite stakeholder reporting.
Global IT Infrastructure Project Manager - AstraZeneca - US, UK & India
(2015-05 - 2016-11)
- IT Asset Management (ITAM | HAM | SAM): Led enterprise IT Asset Management programs through AstraZeneca's Global Capability Centre (GCC), partnering with UK and US business units to migrate and govern 50,000+ hardware assets and software entitlements in ServiceNow. Drove global governance, cross-functional stakeholder alignment, and operational excellence across distributed delivery teams.
- Asset Governance & Compliance: Established end-to-end asset lifecycle processes covering procurement, deployment, refresh, retirement, software license optimization, compliance monitoring, and executive reporting, improving audit readiness and asset visibility.
- AI Analytics & IBM Watson: Integrated IBM Watson AI Analytics to enable asset forecasting, anomaly detection, and predictive maintenance capabilities, reducing unplanned downtime and improving operational efficiency.
- IT Governance & Product Delivery: Developed AI-enabled governance frameworks and led cross-functional teams through the full SDLC to deliver enterprise mobility solutions, from requirements gathering and stakeholder management through UAT and production deployment.
Project Manager - Hewlett-Packard - UK & India
(2010-05 - 2015-05)
- ITSM Transformation – British Airways: Delivered end-to-end IT Service Management (ITSM) transformation implementing incident management, problem management, change management, and asset management processes; improved SLA compliance and IT service delivery quality across international operations.
- Process Improvement & Lean Six Sigma: Applied Six Sigma (DMAIC) and Lean methodologies to identify and eliminate process inefficiencies; implemented automation initiatives that delivered sustainable productivity gains and measurable cost reductions across multi-workstream programs.
- Budget & Schedule Governance: Monitored project financials using Earned Value Management (EVM/EVPM) and maintained real-time project dashboards; consistently delivered programs on-time and within budget while managing resource allocation across diverse stakeholder groups.
- Stakeholder Management & Change Adoption: Managed executive stakeholder alignment from initiation through sign-off; developed communication plans, training strategies, and business readiness assessments within Transitions & Transformation programs to maximize change adoption.
Service Delivery Manager & Change Manager - Hewlett-Packard - Chennai, India
(2008-10 - 2010-05)
- SLA Management & Service Operations: Negotiated, drafted, and renegotiated Service Level Agreements (SLAs) with stakeholders; translated business requirements into Procedure & Agreement Documents (PAD), operational runbooks, and escalation frameworks for service delivery teams.
- GCC Service Transition & Stabilization: Led end-to-end service transition programmes including cutover planning, knowledge transfer, hyper care stabilization, and operational handover across multiple IT platforms (Oracle ERP, ServiceNow ITSM, CRM) ensuring zero business disruption during each go-live and achieving rapid post-cutover stabilization.
Build Manager – ODM Products - Foxconn - Shenzhen, China
(2006-07 - 2008-09)
Managed R&D prototype builds for mobile ODM products; coordinated design, engineering, and manufacturing teams. Maintained build instructions, SOPs, and BOMs in SAP Material Management for on-time delivery.
